Summary
Overview
Work History
Education
Skills
5 years Competitive Professional Basketball Player.
Languages
Timeline
Work Preference
Hi, I’m

Thobo Sebinanyane

Wright,Australian Capital Territory
Thobo Sebinanyane

Summary

Proven leader and efficient multitasker, honed skills in workplace safety and leadership development at McDonald's. Excelled in enhancing customer satisfaction and streamlining operations, fostering team cohesion, and ensuring high-quality food preparation. Demonstrated adeptness in strategic planning and decision-making, significantly contributing to operational excellence and positive employee relations.

Overview

3
years of professional experience
4
Language

Work History

McDonald's

Fast Food Crew Trainer
12.2022 - 03.2024

Job overview

  • Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
  • Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
  • Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
  • Supported smooth store operations by taking on additional responsibilities such as opening or closing procedures when needed.
  • Maintained a clean dining area for guests, ensuring a positive experience with every visit.
  • Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Assisted management in resolving customer complaints, resulting in increased loyalty and repeat business.
  • Promoted teamwork among crew members by facilitating effective communication channels between front-of-house and kitchen staff teams.
  • Contributed to the development of new employees through comprehensive onboarding processes, including hands-on training and mentoring.
  • Displayed strong attention to detail while preparing menu items according to specific recipes, portion sizes, and presentation standards.

McDonald's

Fast Food Crew Member
12.2022 - 03.2024

Job overview

  • Worked front counter, drive-thru and other areas.
  • Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
  • Took orders, prepared meals, and collected payments.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Collaborated with team members to complete orders.
  • Worked well with teammates and accepted coaching from management team.
  • Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, and wiping down surfaces.
  • Improved customer satisfaction by providing efficient and friendly service during peak hours.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Listened attentively to customer complaints or requests and resolved issues without need to escalate.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.

Pinnacle People
Canberra, ACT

Hospitality Team Member
08.2024 - Current

Job overview

  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.

School Fundraising

Volunteer
03.2022 - 10.2023

Job overview

  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Education

University of Canberra
Canberra, ACT

Currently, Diploma of Information Technology from Information Technology
12.2026

Canberra Girls Grammar School
Deakin, ACT

High School Diploma
11.2023

Skills

  • Order Accuracy

  • Workplace Safety

  • Task Delegation

  • Cleanliness standards

  • Food Preparation

  • Sanitation Procedures

  • Energy and enthusiasm

  • Employee Relations

  • Relationship Building

  • Strategic Planning

  • Attention to Detail

  • Leadership Development

  • Decision-Making

  • Customer Feedback Analysis

5 years Competitive Professional Basketball Player.

I picked up basketball when I was thirteen years old. In all six of those years, I participated in every season. There are two seasons in a year: the winter and the summer. I also represented my high school in the Australian Sports Commission (ASC) Competitions 2022 and 2023 for basketball.

Languages

Tswana
Native or Bilingual
Zulu
Full Professional
English
Bilingual or Proficient (C2)

Timeline

Hospitality Team Member

Pinnacle People
08.2024 - Current

Fast Food Crew Trainer

McDonald's
12.2022 - 03.2024

Fast Food Crew Member

McDonald's
12.2022 - 03.2024

Volunteer

School Fundraising
03.2022 - 10.2023

University of Canberra

Currently, Diploma of Information Technology from Information Technology

Canberra Girls Grammar School

High School Diploma

Work Preference

Work Type

Part Time

Work Location

On-Site

Important To Me

Company CultureWork-life balanceHealthcare benefitsTeam Building / Company Retreats4-day work weekPaid time offPersonal development programsStock Options / Equity / Profit SharingCareer advancementFlexible work hours

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Thobo Sebinanyane