Thomas Arcadi

• Demonstrated 4 consecutive years of achieving annual targets
• Consistently exceeded monthly and quarterly goals
• Successfully progressed and mentored 8 team members

Key Responsibilities:

• Orchestrated operational rhythm to optimise team efficiency
• Enabled sales excellence through strategic initiatives
• Streamlined onboarding processes for new team members
• Led customer engagement and Net Promoter Score programs
• Orchestrated churn mitigation and utilisation enhancement strategies
• Developed and executed PPC uplift strategies
• Automated opportunity and churn management processes
• Conducted comprehensive team composition reviews
• Ensured adherence to minimum performance standards
• Maintained Salesforce reporting accuracy and hygiene
• Fostered career progression gateways for team members
• Conducted product accreditations and role-playing exercises
• Monitored and improved performance metrics
• Led accurate sales forecasting efforts
• Organised offsite events to enhance team collaboration.
• Handled customer relations issues, enabling quick resolution, and client satisfaction

• Achieved a notable 107% of sales target
• Managed a portfolio of 120 high-value accounts

Key Responsibilities:

• End-to-end sales process, prospecting through to account management
• Collaborated with diverse clients, including corporations/government
• Addressed corporate risk, compliance, and credit assessment needs
• Guided business workflow optimisation and process enhancement
• Conducted implementation and training services
• Skilfully navigated complex contract negotiations/T&C’s
• Transitioned to leadership within the team hosting various operational and enablement sessions.
• Taught consultative selling techniques to new and existing staff members to build expertise
• Established relationships with key decision-makers within customer's organization to promote growth and retention
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations
• Kept meticulous client notes and updated account information in company databases
• Monitored market trends and competitor activities to identify areas of potential opportunity
• Developed process to analyze customer feedback to incorporate insights into product development strategies
• Scheduled and implemented product promotions in accordance with available inventory and staff resources

• Attained Fleetmatics Global Presidents Club Award for outstanding sales performance
• Surpassed sales target, achieving an impressive 110%
• Averaged 12 new client acquisitions per month, with a record of 18 in November 2015

Key Responsibilities:

• Managed end-to-end sales process, from initial prospecting to closing
• Executed B2B solution selling across various platforms
• Delivered mobile workforce solutions to businesses of all sizes
• Empowered clients with real-time data-driven business insights
• Streamlined workflows to enhance operational efficiency and profitability
• Spearheaded new business acquisition and account management
• Optimized business workflow and analysed client needs
• Presented solutions to partners and affiliates
• Developed and managed partner channel relationships.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy
• Managed revenue models, process flows, operations support and customer engagement strategies
• Prepared sales presentations for clients showing success and credibility of products

• Successfully expanded the contact center from 18 to 30 seats
• Achieved a 20% increase in upfront conversion rates
• Elevated replenishment stick rate by an impressive 35%
• Enhanced upselling and cross-selling by 12%

Key Responsibilities:

• Led daily operations of inbound, outbound, and customer service contact center
• Conducted needs assessments, performance reviews, and cost analysis
• Collaborated with team leaders and third parties to improve performance
• Contributed insights to organizational strategic planning and reviews.
• Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings
• Led daily team meetings to review performance, set targets and motivate staff
• Resolved escalated customer issues promptly and professionally to maintain satisfaction
• Recruited, trained and onboarded new agents, maintaining exceptional service standards
• Collected and analysed call center statistics, sales rates, costs, and customer service metrics
• Determined quality assurance benchmarks and set standards for improvement