THOMAS ARMSTRONG
Geelong
Summary
Experienced in conflict resolution and deescalation through business and volunteer public outreach, along with effective verbal and radio communication from time working on civil construction sites. A proven track record of empathy and communication skills, having successfully deescalated a number of aggressive and combative situations between staff, subcontractors, and members of the public throughout both business and public outreaches. Provides a strong and safe presence to staff and patrons, standing at 6ft tall and over 120kg, actively training in Mixed Martial Arts, having both the capability and self control to use the minimum force necessary to safely perform forcible ejections should all other options have been exhausted. A level headed and competent asset to any security provider, not a hot headed liability.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Director
Armstrongs Landscape and Garden
03.2018 - Current
- Provided leadership in high stress situations and setbacks, including conflict resolution/deescalation between subcontractors, employees, and clients
- Experience working on construction sites, including effective verbal and radio communications with other trades & traffic control
- Directed all aspects of project management including planning, budgeting, staffing, scheduling, monitoring and reporting
- Worked long, physically and mentally demanding hours in all-weather conditions
- Designed attractive, functional and fully personalised landscapes for a variety of client briefs, budgets, and site specific challenges
- Formulated long-term objectives whilst managing day-to-day operations
- Managed multiple projects simultaneously, while staying within completion deadlines
- Created and managed budgets, ensuring financial targets were achieved
- Monitored customer feedback regularly to improve customer experience
Education
Certificate II - Private Security
Kangan Institute
Broadmeadows09-2024
Certificate III - Horticulture AHC30716
Swinburne University
12.2021
Victorian Certificate -
Catholic Regional College
01.2013
Skills
- Private Security License (Crowd Controller, Unarmed Guard, Monitoring Room Operator)
- Radio Communication
- Current First Aid and CPR
- Extensive Conflict Resolution & Deescalation
- Manage Personnel/Staff
- Operational Health And Safety Adherence
- Personal and Team Safety
- Public Relations and Conflict Resolution
- White Card
Certification
- Certificate II Private Security
- Private Security License (Z65-884-50S)
- RIIMPO320F Conduct Civil Construction Excavator Operations
- RIIMPO318F Conduct Civil Construction Skid Steer Loader
- RIIWHS205E Control Traffic with a Slow-Stop Bat
- RIIWHS302E Implement Traffic Management Plans
- CPCWHS1001 Prepare to Work Safely in the Construction Industry (White Card)
- HLTAID009 Provide Cardiopulmonary Resuscitation
- HLTAID011 Provide First Aid
- AHC30716 Certificate III Horticulture
Languages
English
Native or Bilingual
Interests
- Martial Arts
- Gym Workouts
- Hiking
- Outdoor Recreation
- Camping
- Kayaking
- Backpacking
- Volunteer Work
- Gardening
Timeline
Director
Armstrongs Landscape and Garden
03.2018 - Current
Victorian Certificate -
Catholic Regional College
Certificate II - Private Security
Kangan Institute
Certificate III - Horticulture AHC30716
Swinburne University
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