Thomas Barca
Cherrybrook
Summary
Accomplished Operations Manager with a proven track record at Salta Enterprises Pty Ltd, enhancing customer satisfaction and streamlining operations. Expert in performance monitoring and workforce training, demonstrating strong interpersonal skills. Achieved significant improvements in company culture and operational efficiency without exceeding a 10% cost increase. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
22
22
years of professional experience
Work History
Member Service Consultant
Cbhs
08.2022 - Current
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer issues through thorough dispute investigation.
- Educated and engaged customers with new bank products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Verified customer identification and documentation for compliant transactions.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service Representative
Datacom Connect
09.2021 - 08.2022
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Promptly responded to inquiries and requests from prospective customers.
- Cross-trained and backed up other customer service managers.
Events Loading Dock Manager
Hilton Worldwide Hotels
03.2018 - 06.2021
- Utilized forklifts and pallet jacks to safely move merchandise and minimize loss.
- Managed team of 10 to facilitate domestic and international shipments.
- Reported and established key performance metrics to monitor and meet company goals.
- Recorded number of units moved or handled, using work tickets, and daily production sheets.
Operations Manager
Salta Enterprises Pty Ltd
06.2014 - 03.2018
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Customer Service Representative
Coles Express Service Station Muswellbrook
05.2010 - 04.2014
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Promptly responded to inquiries and requests from prospective customers.
- Cross-trained and backed up other customer service managers.
- Educated customers about billing, payment processing and support policies and procedures.
Operations Manager
Salta Enterprises Pty Ltd
11.2002 - 03.2010
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Education
Bachelors of Commerce - Accountancy
Monash University
Clayton, VIC12-2013
Skills
- Performance tracking
- Data entry proficiency
- Strong interpersonal skills
- Brand awareness
- Performance reporting
- Health and safety compliance
- Marketing
- Performance monitoring
- Incidents management
- Workforce training
- Problem-solving
- Cross-functional communications
Timeline
Member Service Consultant
Cbhs
08.2022 - Current
Customer Service Representative
Datacom Connect
09.2021 - 08.2022
Events Loading Dock Manager
Hilton Worldwide Hotels
03.2018 - 06.2021
Operations Manager
Salta Enterprises Pty Ltd
06.2014 - 03.2018
Customer Service Representative
Coles Express Service Station Muswellbrook
05.2010 - 04.2014
Operations Manager
Salta Enterprises Pty Ltd
11.2002 - 03.2010
Bachelors of Commerce - Accountancy
Monash University
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