Thomas Berthelot
Sydney,NSW
Summary
Having proven my service effectiveness at Pastis Bistro and New York New York, I excel in fast-paced environments, demonstrating a strong work ethic and excellent teamwork skills. By leveraging my expertise in fast food and a quick learning ability, I have significantly reduced wait times and increased customer satisfaction. My aptitude for both customer service and time management ensures exceptional dining experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food Runner, Head Waiter
Pastis Bistro
08.2024 - 10.2024
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Processed payments for orders and provided customers with change.
- Offered product samples, answered questions and helped customers find items.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Set up advertising signs and displays on shelves, counters and tables.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Monitored dining room inventory and replenished as necessary.
- Assisted with bussing tables and cleaning up spills.
- Addressed customer complaints and inquiries to verify satisfaction.
Food Runner
New York New York
10.2022 - 08.2024
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Assisted with bussing tables and cleaning up spills.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored dining room inventory and replenished as necessary.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Addressed customer complaints and inquiries to verify satisfaction.
- Engaged in suggestive selling and other sales techniques.
- Processed payments for orders and provided customers with change.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Established rapport with customers by providing friendly and attentive service.
- Greeted customers and provided outstanding customer service.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Education
Bachelor's Degree In Sales, Commerce And Reception -
Vocational High School Sales, Reception, Commerce
Sports UniversitySkills
- Quick Learner
- Teamwork and Collaboration
- Strong Work Ethic
- Time Management
- Strong teamwork
- Customer Service
- Flexible Schedule
- Hospitality service expertise
- Sense of urgency
Certification
RSA
Languages
French
Native or Bilingual
Anglais
Limited Working
Timeline
Food Runner, Head Waiter
Pastis Bistro
08.2024 - 10.2024
Food Runner
New York New York
10.2022 - 08.2024
Bachelor's Degree In Sales, Commerce And Reception -
Vocational High School Sales, Reception, Commerce
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