Summary
Overview
Work History
Education
Skills
Currentlicenses
Highrisklicenses
Personal Qualities
Personal Information
References
Hobbies and Interests
Timeline
Generic

Thomas Birgan

Wondunna,QLD

Summary

I have worked in the Supply Industry for over 13 years. During this time I have acquired various skills and qualifications and progressed to the position of Work Crew Leader Customer Service. In my previous role as Work Crew Leader I was responsible for ensuring compliance to Health and Safety for my team and in particular Safety is Defence. My skills and experience have allowed me to assist Ergon Energy by taking on secondments in the FCO role and WGL relief on numerous occasions over the last 13 years. In my current role as a Customer Project Technical Officer I have developed further technical ability, fostered teamwork while maintaining a focus on project co-ordination and customer service.

Overview

14
14
years of professional experience

Work History

EFM/ACO/EIC - Hervey Bay Customer Service

EQL Ergon Energy – Hervey Bay
Hervey Bay
02.2014 - Current
  • ACO and Customer Connections
  • HV and LV Switching Fault Response EIC, Leading, coaching, mentoring Staff FCO duties, Planning, Scoping, Quoting QOS Network investigation Frequent user of Feederstat, Ellipse, Peace, Microscheduler, Workvue, Excel, Word Outage planning customer notifications Safety Advice, Electrical Contractor Advice Customer Advice, General Enquires, Complaints Acting Work Group Leader for extended periods Field Leadership Program – Ongoing Frontline management for Crew leaders – 2015 ICAM Investigation - 2015 MRO completed- 04.04.2012 ECO completed - 04.04.2012 ACO completed -04.04.2014 Linesman for EFM theory and practical Level 2 traffic management Level 1 chainsaw operation Basic Rigging theory and practical Dogging theory and practical ID and test C/MEN and SWER Earths Switching and Access Authorisations: Safe Entry to HV enclosure Individual of a Work Group Switching Op Assistant Access Permit Recipient Substation Access Permit Recipient Line Switching Op Lines OH Switching Op Lines UG Delegated Switching Operator Simple Systems Switching Op Zone Sub

EFM/ACO- Work Group Leader

EQL Ergon Energy – Hervey Bay
Hervey Bay
01.2011 - 02.2014
  • Leading Hand / Service Electrician

Education

Associate of Applied Science - Advanced Diploma of Electrical Engineering

Engineering Institute of Technology
Perth, WA
10-2024

Tafe - QLD

Other Tafe Certificates

Shalom College, Bundaberg, QLD, Secondary

Skills

  • FCO/WGL roles, they include Outlook (monitoring inbox), Word, Excel, Microscheduler, Fdrstat, Ellipse, Peace, Workvue, GE, View EQ, PowerOn, EWR Portal, Remote access, FFA Devices

Currentlicenses

  • QLD Open Drivers License/ HR Class B
  • QLD Electrical Work License – Electrical Fitter / Mechanic
  • QLD Blue Card – construction
  • Confined Space Entry
  • CPR / Low Voltage Rescue / First Aid

Highrisklicenses

  • RB - Basic Rigging
  • DG - Dogging
  • WP - Elevated work Platform
  • LF - Forklift Truck

Personal Qualities

  • Self motivated
  • Hard working
  • Dedicated
  • Professional
  • Mature
  • Conscientious
  • Efficient
  • Reliable
  • Flexible

Personal Information

  • Place of Birth: Brisbane, Queensland
  • Date of Birth: 12/13/79
  • Marital Status: Married

References

  • Jim Mcnall, 0418 708 879, jim.mcnall@ergon.com.au, Delivery Practices Specialist
  • Doug Adamson, 0448 856 425, douglasadamson@energex.com.au, WGL Energex

Hobbies and Interests

  • Camping / 4WD
  • Fishing
  • Soccer with the kids

Timeline

EFM/ACO/EIC - Hervey Bay Customer Service

EQL Ergon Energy – Hervey Bay
02.2014 - Current

EFM/ACO- Work Group Leader

EQL Ergon Energy – Hervey Bay
01.2011 - 02.2014

Associate of Applied Science - Advanced Diploma of Electrical Engineering

Engineering Institute of Technology

Tafe - QLD

Other Tafe Certificates

Shalom College, Bundaberg, QLD, Secondary

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Thomas Birgan