Thomas Blaise
Maroubra,NSW
Summary
Resourceful professional with experience in inventory management, customs clearances and shipment coordination. Skilled in cargo management and knowledgeable about customs regulations, I am driven by a strong desire to improve my expertise in those fields and to learn new skills as to better help businesses in meeting their customers' expectations.
Passionate about aviation, most of my personal time is dedicated to learning and preparing as to obtain a Private Pilot License by mid-2024. While I also love to develop my knowledge and tasting skills with fine wines and spirits, sport is an important part of my daily routine.
Overview
10
10
years of professional experience
Work History
Import Manager
Repertoire Culinaire Australia
03.2022 - Current
- Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.
- Coordinated and negotiated contracts to facilitate freight movements both internationally and in Australia.
- Prepared and processed import and export documentation according to customs regulations and procedures.
- Obtained necessary import permits for food products and licenses for liquor products.
- Developed internal processes as to obtain certifications such as ISO 22000, HACCP Food Safety, FICA approved arrangement.
- Updated and maintained manuals and adhered to governmental regulations that affected product import.
- Developed advanced Excel matrices as to improve inventory planning and costing efficiency.
- Implemented all supply chain components of Microsoft Business Central and transferred databases from previous ERP.
Customer Support Representative
Repertoire Culinaire Australia
08.2020 - 02.2022
- Connected with customers to address questions, process orders and resolve issues through phone and email.
- Delivered exceptional customer service by prioritizing emergency issues and solve problems.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Created user accounts and assigned permissions.
- Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
Operations Specialist
Lime
01.2019 - 03.2020
- Tracked and analyzed the user reports to determine retrieval and deployment operations of dockless shared e-bikes.
- Motivated and trained teammates to maximize team productivity.
- Tracked company equipment, tools and technology to manage inventory of e-bikes and spare parts.
- Collected, arranged, and input information into database system after every shift.
Logistics Coordinator
Noble Spirits
08.2018 - 02.2019
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customs clearance and customer shipments.
- Conducted investigations to resolve issues related to logistics and 3rd party storage.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Generated monthly performance reports to track and analyze shipping trends and 3rd party storage cost efficiency.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Retail Sales Manager
Conforama
09.2014 - 08.2017
- Coached sales associates in product specifications, sales incentives and selling techniques, contributing to increase the customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems in collaboration with the after-sale department, and increased efficiency to maintain productivity targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales on desired SKUs.
- Created employee schedules to align coverage with forecasted demands.
- Collaborated cross-functionally with headquarters and regional teams to ensure supply efficiency and adequate coordination on promotional operations.
Retail Sales Assistant
E. Leclerc
09.2013 - 09.2014
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Opened and closed store department independently and prepared nightly bank drop for manager.
- Trained and supervised new employees to use selling strategies and apply best practices.
Education
Advanced Diploma - Leadership Management
Mercury College
Sydney, NSW11.2021
Bachelor of Commerce - Logistics And Supply Chain
IFCIM
Mazamet, FRANCE06.2015
Advanced Diploma - Retail Sales Management
IFP Notre-Dame
Castres, FRANCE06.2012
Skills
- Supply Chain Management
- Harmonized Tariff Schedule
- Goods Clearance
- Freight Forwarding
- Inventory Records
- Business Operations
- Duty Calculation
- Microsoft Dynamics Business Central
- Financial Records
- Import Permits and Licenses
- Proficient Excel User
- Profit Target Achievement
Languages
French
Native or Bilingual
English
Full Professional
Spanish
Professional Working
Timeline
Import Manager
Repertoire Culinaire Australia
03.2022 - Current
Customer Support Representative
Repertoire Culinaire Australia
08.2020 - 02.2022
Operations Specialist
Lime
01.2019 - 03.2020
Logistics Coordinator
Noble Spirits
08.2018 - 02.2019
Retail Sales Manager
Conforama
09.2014 - 08.2017
Retail Sales Assistant
E. Leclerc
09.2013 - 09.2014
Advanced Diploma - Leadership Management
Mercury College
Bachelor of Commerce - Logistics And Supply Chain
IFCIM
Advanced Diploma - Retail Sales Management
IFP Notre-Dame
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