Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Brown

Runcorn,QLD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Health, Safety and Wellness Advisor

Coles Liquor
01.2022 - Current
  • Developed and distributed health education materials to increase awareness and understanding.
  • Maintained accurate and complete records to document program activities and outcomes.
  • Promoted available resources and connected individuals with services.
  • Gave presentations on importance of health education and specific disease prevention and treatment strategies.
  • Implemented health education programs to promote healthy lifestyles and prevent chronic diseases.
  • Coordinated with other healthcare providers to incorporate multiple aspects of team members' health into return to work plans.
  • Identified injuries and advised team members to seek medical attention from other healthcare providers.
  • Complied with legal and ethical standards to meet regulatory requirements.
  • Developed and implemented health education strategies to reach target audiences.

Store manager

Liquorland Australia
11.2017 - 01.2022
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

retail assistant

Liquorland Australia
04.2016 - 11.2017
  • Ensure customers have a great customer experiences by making confident recommendations
  • Also, model the desired customer service behaviours and selling skills
  • Ensure conformance of all store operations to all applicable laws and regulations
  • Ensure all established policies and procedures are adhered to for the accounting of cash sales, and reviews and audits positions with responsibility for the handling of money to insure integrity in the exchange and deposit of money for the business
  • Coordinating with the Store Manager to help drive sales in new promotions and tasting opportunities
  • Responsible for placing orders, establishing and maintaining appropriate inventory levels for liquor retail sales
  • Enter invoices, transfers, adjustments and cycle/stocktake counts into the SSM system
  • Determine products and brands to be carried by the liquor operation by studying product trends, sales trends, and customer preferences
  • Stays current with marketing evaluations and techniques and implements as appropriate
  • Evaluate, recommend, and develop retail objectives for the liquor operations, including: customer service objectives; employee engagement and productivity; marketing, merchandising, advertising strategies; community relationships and store improvements
  • Responsible for ensuring the product purchased is stocked and stored so it can be retrieved efficiently and counted easily and accurately
  • Responsible for maintaining store facility equipment
  • Responsible for balancing cash to register data
  • Keep and maintain cash management files each week with audit files
  • Responsible for employee supervision when working, but especially in the liquor store manager’s absence or when acting as manager‐on‐duty
  • Review, evaluate and recommend appropriate training programs to keep all liquor store staff informed and knowledgeable of store products, laws and regulations as pertains to the sale of liquor and tobacco
  • Perform all other related duties and responsibilities as apparent or as assigned.

Store Manager/Sandwich Artist

Bluesea Pty Ltd
01.2010 - 04.2016
  • Maintain business records i.e
  • Banking and payroll
  • Analyse business records and KPI’s to drive sales and increase profits
  • Accountability for rosters and controlling labour and food costs
  • Inventory and stock control
  • Interview, recruit and train team members, including overseeing training program completion
  • Responsible for the ongoing management of training
  • Ensure training & operations manuals are followed
  • Conduct regular performance evaluations
  • Discipline and counselling of staff
  • Dispute resolution
  • Develop staff to ensure that food safety, product preparation, cleanliness standards and store compliance issues are maintained
  • Provide support and direction to staff to develop and improve the quality, presentation and service in store
  • Maintenance of restaurant safety and security
  • Contact prospective customers to promote sales
  • Responsible for local marketing initiatives
  • Exceptional customer service
  • Complete all tasks as per sandwich artist.

Farm Hand

Blue Eagle Rural Pty Ltd
01.2008 - 10.2009
  • Focusing on the welfare of poultry
  • Cleaning poultry housing sheds ready for day old poultry
  • Washing sheds for poultry to maintain clean environment
  • Poultry maintenance I.E keeping them healthy ready for consumption
  • Mowing grass and keeping grounds
  • Maintaining biosecurity measures
  • Following workplace health and safety measures

Education

Bachelors - Engineering Technology

University of Southern Queensland
Springfield
11.2014

Skills

  • Sound Quality Management Techniques
  • Compliance Management
  • Construction Methods
  • Maintenance Processes
  • Corrective Actions
  • Hazard Reduction
  • Hazard Awareness
  • Hazard Risk Management
  • Audit Facilitation
  • Risk Management Strategies
  • Emergency Management Procedures
  • Operational Procedures

Timeline

Health, Safety and Wellness Advisor

Coles Liquor
01.2022 - Current

Store manager

Liquorland Australia
11.2017 - 01.2022

retail assistant

Liquorland Australia
04.2016 - 11.2017

Store Manager/Sandwich Artist

Bluesea Pty Ltd
01.2010 - 04.2016

Farm Hand

Blue Eagle Rural Pty Ltd
01.2008 - 10.2009

Bachelors - Engineering Technology

University of Southern Queensland

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Thomas Brown