Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Brown

Albian Park,NSW

Summary

Driven by a results-focused approach, I excelled at Dominoes Pizza by leveraging strong verbal communication and problem-solving skills to enhance customer satisfaction and shift efficiency. My leadership in team coordination and cash handling significantly contributed to achieving and surpassing shift targets, embodying a commitment to excellence and workplace safety. I employ forward-thinking strategies and have a strong focus on daily requirements by coordinating schedules and workflows to meet business demands.

Overview

6
6
years of professional experience

Work History

Shift Runner

Dominoes Pizza
03.2024 - Current
  • Resolved customer issues quickly and professionally, ensuring high levels of customer satisfaction.
  • Managed cash flow during shifts to ensure accurate transactions while minimizing discrepancies or losses.
  • Achieved consistent on-time task completion by managing staff schedules effectively.
  • Received commendation from management for consistently meeting or exceeding shift targets and maintaining high-quality service standards.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of pizzas.
  • Improved shift efficiency by implementing effective time management strategies and delegating tasks appropriately.
  • Maintained a safe and clean working environment by enforcing business policies and procedures.

Crew Member

McDonalds Batemans Bay
08.2022 - 01.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.

Shift Runner

Dominoes Pizza
02.2022 - 03.2024
  • Resolved customer issues quickly and professionally, ensuring high levels of customer satisfaction.
  • Managed cash flow during shifts to ensure accurate transactions while minimizing discrepancies or losses.
  • Achieved consistent on-time task completion by managing staff schedules effectively.
  • Received commendation from management for consistently meeting or exceeding shift targets and maintaining high-quality service standards.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of pizzas.
  • Improved shift efficiency by implementing effective time management strategies and delegating tasks appropriately.
  • Maintained a safe and clean working environment by enforcing business policies and procedures.

Work Experience

Active Computer Technologies
09.2019 - 09.2019
  • Checked in computers and performed diagnostics for repair.
  • Identified hardware issues caused by component failures using approved diagnostic tools in order to remedy ATM issues within a local produce store.
  • Upgraded laptops/desktops, improving speed and performance.
  • Configured computers to network drivers and connected to printers and other peripheral equipment.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Installed, configured, and setup cashier machines throughout the local department store.
  • Backed up data customer hard drives, helping alleviate lost information following malware incidents.
  • Serviced and repaired equipment according to manufacturer guidelines.
  • Assessed and identified issues and quickly resolved to restore functionality.

Roof Labourer

Look Up Roof Restoration
09.2018 - 02.2022
  • Participated in all phases and types of residential roofing.
  • Overlapped successive layers of roofing material.
  • Listened to directions and executed tasks accurately to prepare materials, perform work and clean up sites at conclusion of jobs.
  • Operated equipment and tools safely to carry out efficient project work.
  • Moved supplies and tools to site areas to keep work moving smoothly.

Education

High School Diploma -

St. Peter's Anglican College
Broulee, NSW
12.2020

Skills

  • Team Leadership
  • Strong verbal and written communication
  • Problem-Solving
  • Positive Attitude
  • Task Delegation
  • Cash handling proficiency
  • Shift planning
  • Workplace Safety
  • Customer service focus

Timeline

Shift Runner

Dominoes Pizza
03.2024 - Current

Crew Member

McDonalds Batemans Bay
08.2022 - 01.2024

Shift Runner

Dominoes Pizza
02.2022 - 03.2024

Work Experience

Active Computer Technologies
09.2019 - 09.2019

Roof Labourer

Look Up Roof Restoration
09.2018 - 02.2022

High School Diploma -

St. Peter's Anglican College

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Thomas Brown