Thomas Bryce

• Answered patron queries about machine functions, and other gambling floor items.
• Assisted in the recruitment process for new hires, participating in interviews and selection decisions.
• Collaborated with management to develop policies and procedures that improved operational efficiency and minimized risk exposure.
• Recorded specifics of machine malfunctions for delegation to maintenance and repair personnel.
• Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
• Managed daily cash flow effectively, ensuring proper handling of financial transactions and safeguarding company assets.
• Was given the opportunity to become the Venue Manager for 7 weeks. Flawlessly prepared payslips and timesheets for workers as well as organising invoices and making stock adjustments. Operated the Hotel at a high standard making all feel valued. This position let me work 5 days a week as a casual who still had University commitments, but was not fazed by the tasks that came up.

• Resolved customer issues promptly, professionally, and diplomatically to maintain positive brand reputation.
• Assisted customers with locating and choosing merchandise in store departments.
• Developed strong rapport with customers and created positive impression of business.
• Recommended complementary purchases to customers, increasing revenue.
• Provided receipts to all customers according to store policies.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Prioritized helping customers over completing other routine tasks in store.
• Greeted customers and helped with product questions, selections, and purchases.

F Cubed Limited is an Australian based solar water purification
company, expanding globally with representation in over 15 countries
throughout Asia, Latin America, The Middle East and Africa.
My role was primarily to assist in all the back-office functions
including payroll, invoicing, stock takes, and other administration
duties as required.
I was also involved in providing support to two separate capital
raisings for F Cubed in 2023, providing financial modelling, other data
analysis coupled with preparation of country specific strategy papers.