Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Thomas Cameron

Toowong,QLD

Summary

Experienced professional in customer service, hospitality, and community engagement. Proficient in transportation operations, concierge services, maintenance, and social media advertising. Demonstrated track record of enhancing guest satisfaction through meticulous attention to detail and effective communication. Seeking opportunities in Brisbane to contribute skills to dynamic team environments while pursuing university studies.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Passenger Service Officer

Menzies Aviation
03.2024 - Current
  • Independently manage international flight check-in, ensuring accurate passenger processing and baggage handling within strict time constraints.
  • Collaborate and foster relationships with foreign airline management to maintain flight schedules and minimize delays for passengers.
  • Maintain a complete understanding of contracting companies products to offer as much value as possible.
  • Handle passport control duties efficiently, including thorough knowledge of global relationships and visa requirements in a heavily regulated industry, ensuring accurate documentation checks for international flights.
  • Support ticketing agents in resolving booking issues swiftly, preventing traveller frustration and maintaining seamless processes at the airport counter.
  • Problem solve and adapt constantly with delays, lost bags, lost passengers etc.

Guest Services

Coolum Caprice Luxury Holiday Apartments
09.2020 - 12.2023
  • Mainly conducting maintenance and repairs within luxury holiday apartments, ensuring optimal functionality and guest satisfaction.
  • Operated and maintained hardware and software IT systems for management. Demonstrating proficiency in computer systems, including the Microsoft Suite and various hotel management programs.
  • Generated professional advertisements for the company and managed Ad Spend and events, increasing brand visibility and driving bookings.
  • Individually managed all company social media accounts to increase domestic visibility
  • Provided exemplary front office hotel reception services when needed, handling guest inquiries and concerns with professionalism and courtesy.
  • Collaborated with colleagues to coordinate maintenance schedules and optimize workflow, contributing to operational success.
  • Implemented cost-effective solutions to enhance operational efficiency and guest satisfaction, demonstrating a commitment to excellence.
  • Upheld high standards of professionalism and integrity, fostering positive relationships and maintaining the property's reputation as a premier luxury holiday destination.

Shuttles Attendant

Australia Zoo
06.2023 - 12.2023
  • Spearheaded patron transportation operations
  • Provided top-notch concierge and security services for the Irwin family.
  • Operated and maintained attractions, prioritizing safety and enjoyment.
  • Facilitated seamless ticket sales processes, enhancing visitor experience.
  • Demonstrated exceptional communication skills to address inquiries and provide information to key stakeholders.
  • Collaborated with team members to optimize operations during high-traffic periods.
  • Maintained keen attention to detail and safety protocols.
  • Effectively communicated via radio, resolving various situations promptly.
  • Collaborated with security personnel to assess and mitigate potential risks.

Volunteer Lifesaver

Coolum Beach SLSC
12.2020 - 12.2023

Education

Bachelor of Engineering (Honours) / Commerce -

University of Queensland
Brisbane, QLD
11.2028

High School Diploma -

St Andrews Anglican College
Peregian Beach, QLD
11.2023

Skills

  • Customer Service Excellence: Proficient in delivering exceptional service to enhance customer satisfaction
  • Effective Communication: Skilled in addressing inquiries and resolving concerns with professionalism
  • Team Collaboration: Collaborative approach to optimize workflow and ensure efficient service delivery
  • Highly proficient with computer systems and hotel management software, including Bookingcom, Siteminder, Hirum, and Resly, ensuring efficient operations and seamless guest experiences
  • Attention to Detail: Keen focus on maintaining cleanliness and adhering to safety protocols
  • Problem Solving: Ability to identify solutions and make prompt decisions to address customer needs
  • Multitasking: Efficiently manages multiple tasks while prioritizing customer demands
  • Professionalism: Upholds integrity and professionalism in all customer interactions

Certification

  • QLD Responsible Service Of Alcohol Certificate
  • Certificate II in Public Safety (PUA20119)
  • Provide first aid (HLTAID011)
  • Provide cardiopulmonary resuscitation (HLTAID009)
  • Bronze Medallion
  • Manual Drivers License

Timeline

Passenger Service Officer

Menzies Aviation
03.2024 - Current

Shuttles Attendant

Australia Zoo
06.2023 - 12.2023

Volunteer Lifesaver

Coolum Beach SLSC
12.2020 - 12.2023

Guest Services

Coolum Caprice Luxury Holiday Apartments
09.2020 - 12.2023

Bachelor of Engineering (Honours) / Commerce -

University of Queensland

High School Diploma -

St Andrews Anglican College

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Thomas Cameron