Thomas Carter
Summary
I'm a highly motivated employee that's looking for an extra side hustle, throughout my university course I've worked in a range of hospitality jobs; utilizing my social skills yet I'd like to expand these skills. Strong worth ethic, adaptability and exceptional interpersonal skills. A creative mind that I've learnt adapt into all aspects of life, especially work and study. Working effectively unsupervised and quickly mastering new skills, has proven beneficial in hospitality, ideally I'm searching for weekend work as I'm already working full time; aiming for 20-25hours a week and obviously willing to do the odd weekday night.
Overview
8
8
years of professional experience
Work History
Lead Generator
Health Scout
09.2023 - Current
- Reached out to prospective customers using effective social media, research skills and networking events.
- Scheduled sales appointments to discuss products and services and to close qualified leads.
- Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
- Met or exceeded monthly sales goals by using dynamic interpersonal and tried and true persuasion skills.
- Overcame objections using friendly, persuasive strategies.
- Opened new accounts and documented personal, demographic, and payment information in system.
Sales Representative
Pareto Phone
06.2023 - 09.2023
- Strong campaign knowledge, doing own research to use facts and figures to obtain sales
- Utilizing empathy to give donor care to customers
- Shown a great domain over sales techniques and following sale procedures
- Achieving double greens consistently throughout my calls, always hitting my KPI's.
Sales Representative
Compare the Market
02.2023 - 06.2023
- Strong product knowledge in health insurance within a month, utilizing knowledge to hit KPI's
- Shown a great domain over sales techniques and following sale procedures
- Commitment to the work, chasing leads and sales outside of work hours
- Average 40 sales per month during my first moth dialing
- Demonstrated excellent work ethic, following all demands and excelled in learning and executing sales script.
Casual Bartender
Anchor by the Bay
01.2022 - 02.2023
- Working within a small team, helping organize stock and cocktail preparation for service
- Performed similar tasks as must jobs, however with a smaller team, bar and less control of the bar
- Performed opening and closing procedures each day
- Counted registered, resolved discrepancies and prepared daily deposits
- Forming vast connections with customers, creating a community.
Cafe Supervisor
Belle Equope
07.2020 - 11.2021
- Discuss menu items and preparation methods with customers and suggested promotional items to increase sales
- Trained new employees in operational procedures and modeled duties for front and back house positions
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Delegated work to staff, setting priorities and goals
- Designed a food and cocktail menu, working with chefs and venue mangers to ensure we meet costs and budgets.
Casual Bartender
The End
08.2019 - 03.2020
- Working within a small team, helping organize stock and cocktail preparation for service
- Performed similar tasks as must jobs, however with a smaller team, bar and less control of the bar
- Performed opening and closing procedures each day
- Counted registered, resolved discrepancies and prepared daily deposits
- Forming vast connections with customers, creating a community
- Organizing sound engineers, bands, DJs, lighting and performers for daily entertainment
- Designing daily cocktails, taking into account stock, pricing of seasonal fruit to ensure profit and consistency with other staff.
Bar Manager
Bitter Suite
02.2018 - 08.2019
- Performed similar tasks as Bar Alto, however with a smaller team, bar and more control of the bar
- Created signature beverages to increase revenue and patron loyalty
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor
- Reorganized bar stations to streamline service flow
- Developed and implemented bartender training programs, policies and procedures
- Displayed and retained extensive knowledge of liquors, wines and entrees
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships
- Upsold customers from shelf to premium brands to help boost sales.
Bar Supervisor
Bar Alto
02.2016 - 02.2018
- Assessed expected demands and made efficient supply purchases to control costs
- Maintained detailed inventory of bar supplies and stocked work areas
- Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits
- Counted registered, resolved discrepancies and prepared daily deposits
- Performed opening and closing procedures each day
- Interviewed, hired and trained staff to improve customer retention and bolster sales
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands
- Designing a seasonal cocktail menu, taking seasonal fruit into consideration for costs
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Associate of Arts - 3D Animation
SAE
QLD, 400107.2023
Bachelor of Arts - Film and Video Production
JMC
QLD, 400107.2018
High School Diploma -
Ormiston College
Queensland, 400111.2010
Skills
- Customer Service
- Verbal and Written Communication
- Data Entry
- Critical Thinking
- Analytical Thinking and Problem Solving
- Efficient in many computer programs, including word, PowerPoint and all adobe's creative software's
- Motivated and driven to learn at a fast rate
- Interpersonal and Written Communication
- Content Creation
Personal Information
Date of Birth: 08/25/1993
Timeline
Lead Generator
Health Scout
09.2023 - Current
Sales Representative
Pareto Phone
06.2023 - 09.2023
Sales Representative
Compare the Market
02.2023 - 06.2023
Casual Bartender
Anchor by the Bay
01.2022 - 02.2023
Cafe Supervisor
Belle Equope
07.2020 - 11.2021
Casual Bartender
The End
08.2019 - 03.2020
Bar Manager
Bitter Suite
02.2018 - 08.2019
Bar Supervisor
Bar Alto
02.2016 - 02.2018
Associate of Arts - 3D Animation
SAE
Bachelor of Arts - Film and Video Production
JMC
High School Diploma -
Ormiston College