Thomas Coward
Gold Coast,QLD
Summary
Enthusiastic and reliable hospitality worker recently arrived in Australia, with strong communication skills, a positive attitude, and a solid understanding of customer service. Quick to learn, adaptable, and ready to contribute to a fast-paced hospitality team. Adept at engaging customers and enhancing their experience in any given scenario. Efficient and well-versed in teamwork and coordinating with others to maximise efficiency in the work place.
Overview
7
7
years of professional experience
Work History
Customer Assistant
Tesco
Worcestershire, England
07.2018 - 03.2025
- Ensured proper display of promotional materials in checkout areas.
- Processed customer transactions using scanners and electronic equipment.
- Provided assistance with product selection to enhance customer experience.
- Resolved customer inquiries related to products, prices, and availability.
- Maintained up-to-date knowledge of payment, return, and exchange policies.
- Delivered excellent customer service to encourage repeat business.
- Restocked shelves and organized displays to attract customer attention.
- Identified and addressed security risks and theft incidents proactively.
Education
Bachelor of Arts - English Language And Media
University of Brighton
EnglandSkills
- Communication skills
- Time management
- Customer engagement
- Team collaboration
- Problem solving
- Active learning
- Complaint resolution
- Product knowledge
- Attention to detail
- Dispute mediation
- Team leadership
- Customer service excellence
- Flexible scheduling
- Inventory management
- Verbal and written communication
- Goal orientation
- Adaptability and flexibility
- Interpersonal skills
- Customer satisfaction strategies
- Loss prevention techniques
- Multitasking ability
- Creative thinking strategies
- Cash register operations
References
References available upon request.
Timeline
Customer Assistant
Tesco
07.2018 - 03.2025
Bachelor of Arts - English Language And Media
University of Brighton
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