- High-Intensity Interval Training
- Swimming
- Committed to improving personal fitness through regular participation in Triathlon
- Cycling
- Running
- Volunteering as tutor for students, friends and family
Thomas Crothers
Zillmere
Summary
Adept Shift Manager with a proven track record at McDonald's, showcasing exceptional decision-making and customer service skills. Excelled in elevating team performance through comprehensive training and mentorship, ensuring adherence to quality and safety standards. Demonstrated ability to thrive in high-pressure environments, significantly enhancing customer satisfaction and team efficiency.
Seeking to transition into new field, utilizing skills developed in high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply strong foundation in these areas to new and challenging role.
Overview
4
4
years of professional experience
Work History
Shift Manager
McDonald's
09.2020 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Effectively worked in a fast-paced environment and performing under pressure
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Education
Bachelor of Arts/Business - Japanese And Business Management
Griffith University
QLD01-2028
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Staff motivation
- Punctual and reliable
- Team development
- Quality control
- Inventory management
Interests
Timeline
Shift Manager
McDonald's
09.2020 - Current
Bachelor of Arts/Business - Japanese And Business Management
Griffith University
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