Hubspot
Thomas Daniels
Neutral Bay,NSW
Summary
Hardworking and energetic student eager to apply past experience and a wide skillset to achieve company goals. Dedicated to working hard to make positive contributions.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Winter Intern
Tradition Asia
Sydney
07.2022 - 08.2022
- Worked as a winter intern as a interest rates options and derivatives broker
- Utilised excellent communication, attention to detail, and organisation to ensure maximum productivity in a fast paced environment
- Met with clients alongside my supervisor at lunches and dinners to discuss the quality of service.
- Operated at a fast pace to ensure maximum efficiency in an active working environment
- Utilised strong administrative skills to assist management in their operations.
Bartender/Bottle Shop Attendant
Minsky's Hotel
Cremorne, NSW
05.2022 - 07.2022
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
All Rounder
Strike Bowling
Macquarie Park, NSW
02.2022 - 05.2022
Customer Success Consultant
Jaaims Australia
Sydney
05.2021 - 12.2021
- Held multiple responsibilities at this financial technologies start up, including, but not limited to: Customer service, Sales (cold calling), administration, Data entry and analysis, CRM entry, and general account management
- Maintained a high grade of service, and a report showed that my team improved productivity by 200% upon my arrival; due to a more streamlined onboarding process, and excellent teamwork skills.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Utilised strong administrative and analytical skills in my day to day
- Learned and used multiple software on a regular basis.
Customer Service Representative- Associate
Fedex
Sydney
11.2019 - 06.2021
- Worked as a customer service representative in the frontline, enquiries, and major accounts team
- I utilised strong communication and organisation skills to liaise between multiple parties, deliver a high grade of service, and to mitigate the frustrations of disgruntled customers
- At this role, I met and exceeded KPIs, having placed first in my training class, as well as taking a maximum of 120 calls in a day.
Education
Bachelor of Economics -
Macquarie University
01.2020 - Current
High School Diploma -
St. Josephs College
Hunters Hill, NSW 05.2018 - 05.2019
Certificate - Capital Market And Securities Analyst
Corporate Finance Institute
07.2022 - Current
Certificate - Financial Modelling And Valuation Analyst
Corporate Finance Institute
07.2022 - Current
Skills
Attention to Detail
undefinedSoftware
Stripe
Microsoft Office (Excel, Word, PowerPoint, Outlook)
Bloomberg
MATLAB
Refinitiv
Timeline
Certificate - Capital Market And Securities Analyst
Corporate Finance Institute
07.2022 - Current
Certificate - Financial Modelling And Valuation Analyst
Corporate Finance Institute
07.2022 - Current
Winter Intern
Tradition Asia
07.2022 - 08.2022
Bartender/Bottle Shop Attendant
Minsky's Hotel
05.2022 - 07.2022
All Rounder
Strike Bowling
02.2022 - 05.2022
Customer Success Consultant
Jaaims Australia
05.2021 - 12.2021
Bachelor of Economics -
Macquarie University
01.2020 - Current
Customer Service Representative- Associate
Fedex
11.2019 - 06.2021
High School Diploma -
St. Josephs College
05.2018 - 05.2019
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