Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Thomas Daniels

Neutral Bay,NSW

Summary

Hardworking and energetic student eager to apply past experience and a wide skillset to achieve company goals. Dedicated to working hard to make positive contributions.

Overview

3
3
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Winter Intern

Tradition Asia
Sydney
07.2022 - 08.2022
  • Worked as a winter intern as a interest rates options and derivatives broker
  • Utilised excellent communication, attention to detail, and organisation to ensure maximum productivity in a fast paced environment
  • Met with clients alongside my supervisor at lunches and dinners to discuss the quality of service.
  • Operated at a fast pace to ensure maximum efficiency in an active working environment
  • Utilised strong administrative skills to assist management in their operations.

Bartender/Bottle Shop Attendant

Minsky's Hotel
Cremorne, NSW
05.2022 - 07.2022
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed efficient cash register operations.
  • Developed strong rapport with customers and created positive impression of business.

All Rounder

Strike Bowling
Macquarie Park, NSW
02.2022 - 05.2022

Customer Success Consultant

Jaaims Australia
Sydney
05.2021 - 12.2021
  • Held multiple responsibilities at this financial technologies start up, including, but not limited to: Customer service, Sales (cold calling), administration, Data entry and analysis, CRM entry, and general account management
  • Maintained a high grade of service, and a report showed that my team improved productivity by 200% upon my arrival; due to a more streamlined onboarding process, and excellent teamwork skills.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Utilised strong administrative and analytical skills in my day to day
  • Learned and used multiple software on a regular basis.

Customer Service Representative- Associate

Fedex
Sydney
11.2019 - 06.2021
  • Worked as a customer service representative in the frontline, enquiries, and major accounts team
  • I utilised strong communication and organisation skills to liaise between multiple parties, deliver a high grade of service, and to mitigate the frustrations of disgruntled customers
  • At this role, I met and exceeded KPIs, having placed first in my training class, as well as taking a maximum of 120 calls in a day.

Education

Bachelor of Economics -

Macquarie University
01.2020 - Current

High School Diploma -

St. Josephs College
Hunters Hill, NSW
05.2018 - 05.2019

Certificate - Capital Market And Securities Analyst

Corporate Finance Institute
07.2022 - Current

Certificate - Financial Modelling And Valuation Analyst

Corporate Finance Institute
07.2022 - Current

Skills

Attention to Detail

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Software

Hubspot

Stripe

Microsoft Office (Excel, Word, PowerPoint, Outlook)

Bloomberg

MATLAB

Refinitiv

Timeline

Certificate - Capital Market And Securities Analyst

Corporate Finance Institute
07.2022 - Current

Certificate - Financial Modelling And Valuation Analyst

Corporate Finance Institute
07.2022 - Current

Winter Intern

Tradition Asia
07.2022 - 08.2022

Bartender/Bottle Shop Attendant

Minsky's Hotel
05.2022 - 07.2022

All Rounder

Strike Bowling
02.2022 - 05.2022

Customer Success Consultant

Jaaims Australia
05.2021 - 12.2021

Bachelor of Economics -

Macquarie University
01.2020 - Current

Customer Service Representative- Associate

Fedex
11.2019 - 06.2021

High School Diploma -

St. Josephs College
05.2018 - 05.2019
Thomas Daniels