Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Thomas Daniels

Neutral Bay,NSW

Summary

Hardworking and energetic student eager to apply past experience and a wide skillset to achieve company goals. Dedicated to working hard to make positive contributions.

Overview

3
3
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Winter Intern

Tradition Asia
Sydney
07.2022 - 08.2022
  • Worked as a winter intern as a interest rates options and derivatives broker
  • Utilised excellent communication, attention to detail, and organisation to ensure maximum productivity in a fast paced environment
  • Met with clients alongside my supervisor at lunches and dinners to discuss the quality of service.
  • Operated at a fast pace to ensure maximum efficiency in an active working environment
  • Utilised strong administrative skills to assist management in their operations.

Bartender/Bottle Shop Attendant

Minsky's Hotel
Cremorne, NSW
05.2022 - 07.2022
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed efficient cash register operations.
  • Developed strong rapport with customers and created positive impression of business.

All Rounder

Strike Bowling
Macquarie Park, NSW
02.2022 - 05.2022

Customer Success Consultant

Jaaims Australia
Sydney
05.2021 - 12.2021
  • Held multiple responsibilities at this financial technologies start up, including, but not limited to: Customer service, Sales (cold calling), administration, Data entry and analysis, CRM entry, and general account management
  • Maintained a high grade of service, and a report showed that my team improved productivity by 200% upon my arrival; due to a more streamlined onboarding process, and excellent teamwork skills.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Utilised strong administrative and analytical skills in my day to day
  • Learned and used multiple software on a regular basis.

Customer Service Representative- Associate

Fedex
Sydney
11.2019 - 06.2021
  • Worked as a customer service representative in the frontline, enquiries, and major accounts team
  • I utilised strong communication and organisation skills to liaise between multiple parties, deliver a high grade of service, and to mitigate the frustrations of disgruntled customers
  • At this role, I met and exceeded KPIs, having placed first in my training class, as well as taking a maximum of 120 calls in a day.

Education

Bachelor of Economics -

Macquarie University
01.2020 - Current

High School Diploma -

St. Josephs College
Hunters Hill, NSW
05.2018 - 05.2019

Certificate - Capital Market And Securities Analyst

Corporate Finance Institute
07.2022 - Current

Certificate - Financial Modelling And Valuation Analyst

Corporate Finance Institute
07.2022 - Current

Skills

Attention to Detail

Fast and Efficient Learner

Tech savvy

Strong problem solving skills

Strong administrative skills

Organised

Strong written and verbal communication skills

Software

Hubspot

Stripe

Microsoft Office (Excel, Word, PowerPoint, Outlook)

Bloomberg

MATLAB

Refinitiv

Timeline

Certificate - Capital Market And Securities Analyst

Corporate Finance Institute
07.2022 - Current

Certificate - Financial Modelling And Valuation Analyst

Corporate Finance Institute
07.2022 - Current

Winter Intern

Tradition Asia
07.2022 - 08.2022

Bartender/Bottle Shop Attendant

Minsky's Hotel
05.2022 - 07.2022

All Rounder

Strike Bowling
02.2022 - 05.2022

Customer Success Consultant

Jaaims Australia
05.2021 - 12.2021

Bachelor of Economics -

Macquarie University
01.2020 - Current

Customer Service Representative- Associate

Fedex
11.2019 - 06.2021

High School Diploma -

St. Josephs College
05.2018 - 05.2019
Thomas Daniels