Hubspot
Thomas Daniels
Neutral Bay,NSW
Summary
Hardworking and energetic student eager to apply past experience and a wide skillset to achieve company goals. Dedicated to working hard to make positive contributions.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Winter Intern
Tradition Asia
Sydney
07.2022 - 08.2022
- Worked as a winter intern as a interest rates options and derivatives broker
- Utilised excellent communication, attention to detail, and organisation to ensure maximum productivity in a fast paced environment
- Met with clients alongside my supervisor at lunches and dinners to discuss the quality of service.
- Operated at a fast pace to ensure maximum efficiency in an active working environment
- Utilised strong administrative skills to assist management in their operations.
Bartender/Bottle Shop Attendant
Minsky's Hotel
Cremorne, NSW
05.2022 - 07.2022
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
All Rounder
Strike Bowling
Macquarie Park, NSW
02.2022 - 05.2022
Customer Success Consultant
Jaaims Australia
Sydney
05.2021 - 12.2021
- Held multiple responsibilities at this financial technologies start up, including, but not limited to: Customer service, Sales (cold calling), administration, Data entry and analysis, CRM entry, and general account management
- Maintained a high grade of service, and a report showed that my team improved productivity by 200% upon my arrival; due to a more streamlined onboarding process, and excellent teamwork skills.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Utilised strong administrative and analytical skills in my day to day
- Learned and used multiple software on a regular basis.
Customer Service Representative- Associate
Fedex
Sydney
11.2019 - 06.2021
- Worked as a customer service representative in the frontline, enquiries, and major accounts team
- I utilised strong communication and organisation skills to liaise between multiple parties, deliver a high grade of service, and to mitigate the frustrations of disgruntled customers
- At this role, I met and exceeded KPIs, having placed first in my training class, as well as taking a maximum of 120 calls in a day.
Education
Bachelor of Economics -
Macquarie University
01.2020 - Current
High School Diploma -
St. Josephs College
Hunters Hill, NSW 05.2018 - 05.2019
Certificate - Capital Market And Securities Analyst
Corporate Finance Institute
07.2022 - Current
Certificate - Financial Modelling And Valuation Analyst
Corporate Finance Institute
07.2022 - Current
Skills
Attention to Detail
Fast and Efficient Learner
Tech savvyStrong problem solving skills
Strong administrative skills
Organised
Strong written and verbal communication skills
Software
Stripe
Microsoft Office (Excel, Word, PowerPoint, Outlook)
Bloomberg
MATLAB
Refinitiv
Timeline
Certificate - Capital Market And Securities Analyst
Corporate Finance Institute
07.2022 - Current
Certificate - Financial Modelling And Valuation Analyst
Corporate Finance Institute
07.2022 - Current
Winter Intern
Tradition Asia
07.2022 - 08.2022
Bartender/Bottle Shop Attendant
Minsky's Hotel
05.2022 - 07.2022
All Rounder
Strike Bowling
02.2022 - 05.2022
Customer Success Consultant
Jaaims Australia
05.2021 - 12.2021
Bachelor of Economics -
Macquarie University
01.2020 - Current
Customer Service Representative- Associate
Fedex
11.2019 - 06.2021
High School Diploma -
St. Josephs College
05.2018 - 05.2019