Thomas Davis
Edmondson Park,NSW
Summary
Dynamic leader with proven expertise in driving sales and enhancing customer relations honed at Burson Auto Parts. Excelled in team recruitment, development, and performance management, boosting staff efficiency and morale. Skilled in safety supervision, ensuring compliance while fostering a positive, safe shopping environment. Achieved notable business growth through strategic management and exceptional service.
Developed strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.
Overview
8
8
years of professional experience
Work History
Store Manager
Burson Auto Parts
06.2020 - Current
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Manage inventory control, cash control, and store opening and closing procedures.
- Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Responsible for hiring, training and mentoring new staff members.
- Conduct regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversee daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Interact well with customers to build new connections and nurture existing business relationships.
Coordinator
Bunnings Warehouse
07.2017 - 06.2020
- Manage daily operations in the Builders department, overseeing a team of 40.
- Drive sales through innovative marketing and focussing on value and exceeding expectations.
- Coaching and development of future leaders in the business.
- Ensuring safety compliance meets business and legal standards.
- Rostering and deployment of team to meet the needs of business and customers.
- Contribute to recruitment and onboarding of new team members.
- Conduct regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Manage customer service opportunities both in store and through the online customer feedback platform.
- Ensure presentation standards are being maintained in the department.
- Build mutually beneficial relationships with vendor representatives.
Education
Diploma Of Leadership And Management - Business
Swinburne University of Technology
Melbourne, VIC03.2018
Bachelor Of Arts (Honours) - Sociology
University of Sydney
Sydney, NSW12.2008
Bachelor Of Arts - Sociology
University of New South Wales
Sydney, NSW12.2007
Skills
- Management of daily store operations
- Team recruitment, development and performance management
- Customer service and relations
- Driving sales and business promotion
- Multitasking and organization
- Safety supervision and managing compliance
Timeline
Store Manager
Burson Auto Parts
06.2020 - Current
Coordinator
Bunnings Warehouse
07.2017 - 06.2020
Diploma Of Leadership And Management - Business
Swinburne University of Technology
Bachelor Of Arts (Honours) - Sociology
University of Sydney
Bachelor Of Arts - Sociology
University of New South Wales
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