Thomas Dean
Fortitude Valley,QLD
Summary
Experienced Professional with 15 years of experience working with Customer-oriented rolls,
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Customer service officer
Services Australia
01.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Communicated with clients regarding account services, statements, and balances.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Processed debit and credit card and electronic check payments.
- Educated customers on product and service benefits, explaining features and answering questions.
- Verified technical specifications and information details before processing paperwork.
- Achieved high customer service levels by processing incoming requests swiftly and in accordance with procedures and policies.
- Conducted prompt and thorough investigations on referred files.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Evaluated customer data to identify and prevent fraudulent activities.
Freelancer
Hairdressing / Styling
01.2021 - 01.2023
- Negotiated fees and contracts to reach mutually beneficial agreements with clients.
- Collaborated with clients to define project requirements and deliverables.
- Designed and implemented new features and enhancements to improve existing applications.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Created and managed project plans, timelines and budgets.
- Devised and implemented processes and procedures to streamline operations.
- Free lance editorial styling and labour hire
Senoir Stylist
Paradice Cutters
06.2019 - 11.2020
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Processed payments, entering sales in register for prompt customer service.
- Recorded notes for future reference about customer preferences and services delivered.
- Monitored current trends to understand fashions and better serve customer needs.
- Represented desired product features in shoots to enhance appearance and improve consumer purchasing numbers.
Manager / Head Stylist
Amor Hair And Beauty
06.2016 - 05.2019
- Managed an up market salon in South Yarra
- At its peek we had 5 booked out senior stylist and 2 junior stylist a receptionist and a cleaner a few days a week
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Designed and implemented social media strategies to align with business goals.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
Education
Certificate 3 In Hairdressing -
Tafe NSW
Certificate III - Horticulture
La Trobe University
Melbourne, VIC2020
Skills
- Quality Assurance
- Organizational Skills
- Outstanding Client Retention
- Customer Consultation
- Hair Maintenance Expert
- Highlights and Lowlights
- Colour Corrections
- Customer Education
- Photoshoot Hairstyling
- Staff Management
- Product Upselling
- Technical Support
- Data Entry
- Customer Service
- Customer Service Optimization
- Record Keeping
- Team Management
- Flexible and Adaptable
- Attention to Detail
- Dependable and Responsible
Additional Information
REFERENCES
- Melinda Luccini / Amor hair and beauty 0459232364
- Paul Allen / Owner of Paradises Cutters 0438096425
- Olivia Pattern / long term Client 0403249195
- Cathryn Law / Personal reference 0434229242
- Margie Box / Head Colourist 0407688846
- David Teasdale /Services Australia 0738428905
Timeline
Customer service officer
Services Australia
01.2023 - Current
Freelancer
Hairdressing / Styling
01.2021 - 01.2023
Senoir Stylist
Paradice Cutters
06.2019 - 11.2020
Manager / Head Stylist
Amor Hair And Beauty
06.2016 - 05.2019
Certificate 3 In Hairdressing -
Tafe NSW
Certificate III - Horticulture
La Trobe University
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