Thomas Devendran

Sales and guest experience professional with a proven track record of leadership in the hospitality, tourism, and customer service industries. Recognized for cultivating trusted client relationships, delivering exceptional guest experiences, and achieving growth through effective communication and people-focused solutions. With a unique blend of corporate and entrepreneurial experience, successfully managed customer service operations for digital platforms, organized immersive outdoor adventures for over 3,000 global travelers, and established strong partnerships within the financial and tourism sectors. Now based in Melbourne, brings a balanced approach of structure, passion, and results-driven execution to roles that prioritize reputation, relationship building, and unforgettable customer outcomes.

• Building Juris's Presence in Australia
  As Sales Manager, currently establishing Juris Technologies in the Australian market by initiating B2B conversations, tailoring proposals to local needs, and laying the groundwork for long-term partnerships in the financial services sector.
• Maintained 100% Team Retention at iMoney
  Led the customer service department through high-volume operations while achieving zero attrition over three years. Built a motivated, well-supported team culture through structured training, clear processes, and transparent leadership.
• Achieved RM12.8M in Monthly Disbursements
  At iMoney, implemented workflow improvements and lead prioritisation strategies that led to a record-breaking RM12.8 million in personal loan disbursements within a single month — the highest in company history.
• Hosted Over 3,000 Guests on a 5-Star Nature Experience
  Created and personally managed a top-rated outdoor experience on Airbnb with a 4.99★ average rating , handling all logistics, safety, storytelling, and professional photography. The experience became a global highlight for travellers visiting Malaysia.
• Secured Music Licensing with Global Labels
  Founded Nad Mobile and successfully negotiated digital content licensing with Sony Music, Universal, and Warner , delivering ringtone subscription services to Malaysia's underserved migrant market.
• Delivered a MYR300,000 Boeing 737 Airbrush Project
  Through Nitro Designs, managed a high-visibility branding campaign for AirAsia's Boeing 737, combining large-scale execution, client handling, and media attention in one of Malaysia's boldest custom design projects.

• Australian Driving License
• Certified Nature Guide (Malaysia)
• Wilderness First Aid Certification
• Open Water Diving License
• Professional Photography (Self-trained)

• Airbnb Experiences – Verified Experience Host Hosted a top-rated outdoor adventure listed on Airbnb, earning a consistent 4.99★ rating from over 3,000 international guests.
• Guinness Malaysia – Young Entrepreneurs Inspiration Campaign Featured in a national entrepreneurship campaign, with media coverage in three languages highlighting innovation in creative business.
• Digi Telecommunications, Sony, JVC, AirAsia, Fly FM Collaborated through Nitro Designs and Nad Mobile to deliver national branding campaigns, fleet makeovers, and digital content licensing projects.
• Sony Music, Universal Music, Warner Music Formed licensing partnerships to distribute ringtone and digital music content to Malaysia's migrant worker market via Nad Mobile.
• Digi, Celcom, Maxis (Telco Partners) Worked directly with Malaysian telco to launch co-branded mobile subscription services, content bundling, and on-ground campaigns.
• TripAdvisor, Viator, Klook Experience also listed and rated across major tourism and activity platforms alongside Airbnb, with consistent 5-star guest feedback.