Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
References
Timeline
Generic

Thomas Dimitrakopoulos

Mulgrave,VIC

Summary

I am a highly motivated individual who loves to take on new challenges. Obtaining a strong work ethic, adaptability, excellent leadership, and communication skills. I am eager to contribute to a dynamic team, whilst committed to ensuring the satisfaction and safety of all customers. I am skilled in working under pressure, while meeting company needs with organised practices. Using my skills from management, I have learnt to be proficient in problem solving, and am ready to effectively learn and collaborate, whilst contributing my skills to any team.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Duty Manager

Village Cinemas
Doncaster, VIC
11.2024 - Current
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored performance of staff members, offering advice where appropriate.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Reviewed customer complaints and responded accordingly to help achieve great customer satisfaction.
  • Collaborated with upper management to improve productivity of operations.
  • Worked within organising staff events to help build staff morale.
  • Entrusted to work within programming software for projectors to help organise new film slates each week.

Crew Member

Village Cinemas
Knox, VIC
11.2021 - 10.2024
  • Talked pleasantly with customers while taking orders and promoted a positive image for business.
  • Drove team success by quickly completing assigned tasks.
  • Cooking experience the Gold class cinemas, ensuring quality food service is provided within adequate time.
  • Practiced food safety and quality regulations.
  • Provided exceptional customer service across multiple cinema areas, including ticketing, candy bar, and premium service zones.
  • Upskilled to perform kitchen and bartending duties in premium cinema lounges, maintaining high standards of food and beverage presentation.
  • Trained externally as a barista, I regularly prepared coffee and other specialty drinks to high standards.
  • Handled stock deliveries and inventory management to ensure smooth daily operations.
  • Trusted to work across multiple Village Cinema locations, often covering shifts at other sites as a reliable and flexible team member.

Head Bartender

Roc's Social
Knox, VIC
10.2021 - 10.2024
  • Handled complaints and disputes from customers to promote customer satisfaction.
  • Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Greeted guests with friendliness and professionalism.
  • Lead in training staff members on proper procedures for bar service, restaurant service and organisation.

Supermarket Employee

Coles
Mulgrave, VIC
04.2018 - 05.2019
  • Developed customer relationships through effective communication skills.

Education

High School Diploma -

Mazenod
Mulgrave
12-2020

Bachelor of Arts - Criminology

Deakin University
Melbourne, VIC

Skills

  • Customer service
  • Employee training
  • Food safety
  • First Aid/CPR
  • Leadership
  • Organizational skills
  • Communication skills
  • Operational management
  • Performance monitoring
  • Conflict resolution
  • Report preparation

Affiliations

  • Muay Thai fighter at Kombat Cardio, Clayton, since 2022, competing in several events.
  • I have been a drummer since I was a child, performing in several activities for the Mazenod Orchestra. As well as multiple music events for youth group.
  • Participated in youth group activities, including hosting events, bible studies and performances.
  • Recreational basketball league every Sunday night. Have played basketball for both domestic and representative leagues in the past, winning multiple championships and MVP's

Certification

  • First Aid Certificate
  • RSA certificate

Accomplishments

  • Honour's in ANZCA Music examinations in 2018 and 2017

References

References available upon request.

Timeline

Duty Manager

Village Cinemas
11.2024 - Current

Crew Member

Village Cinemas
11.2021 - 10.2024

Head Bartender

Roc's Social
10.2021 - 10.2024

Supermarket Employee

Coles
04.2018 - 05.2019

High School Diploma -

Mazenod

Bachelor of Arts - Criminology

Deakin University

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Thomas Dimitrakopoulos