Thomas Ell
Sydney,NSW
Summary
Detail-oriented professional with a strong background in inventory management and operational oversight. Known for exceptional problem-solving skills and commitment to high service standards, ready to drive improvements in guest satisfaction and operational efficiency.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Supervisor
Buena Vista Hotel
Sydney , NSW
04.2021 - 01.2026
- Supervised daily operations, maintaining high service standards in hospitality.
- Guided subordinates on job duties and responsibilities to improve team effectiveness.
- Trained staff on customer service protocols and hotel procedures.
- Coordinated staff schedules to align with operational needs and optimize resource allocation.
- Conducted regular inspections to uphold cleanliness and safety standards.
- Resolved guest complaints promptly to maintain satisfaction and loyalty.
Pool Cleaner
Poolwerx
Mosman , NSW
12.2022 - 02.2023
- Maintained swimming pools to ensure safe and hygienic conditions for clients.
- Balanced chemicals to ensure optimal water quality and clarity.
- Inspected pool equipment for functionality and performed necessary repairs.
- Collaborated with team members to streamline cleaning processes and improve efficiency.
- Provided customer service by effectively addressing client concerns and inquiries.
Shop Worker
Surfection
Sydney , NSW
10.2019 - 03.2022
- Greeted customers warmly as they entered the shop and provided helpful advice about products when requested.
- Responded to inquiries and resolved complaints promptly to ensure high customer satisfaction.
- Assisted in inventory management by restocking shelves and tracking supplies.
- Managed inventory levels by restocking shelves throughout the day to maintain product availability.
- Maintained a clean and organized workspace to ensure safety compliance.
- Collaborated with team members to streamline workflows, enhancing overall shop operations.
Lifeguard
North Steyne SLSC
Manly , NSW
01.2019 - 01.2021
- Monitored swimming areas to ensure patron safety and adherence to regulations.
- Enforced safety regulations and communicated rules to patrons for a secure environment.
- Provided first aid and emergency response during incidents.
- Conducted equipment checks and maintained facility cleanliness to support safe swimming conditions.
Education
High School Diploma -
St Ignatius College, Riverview
Sydney, NSW11-2020
Skills
- Staff scheduling
- Hotel procedures
- Customer service training
- Oversight of operations
- Cleanliness standards
- Inventory management
- Problem solving
- First Aid training
Certification
RSA - Responsible Service of Alcohol
Accomplishments
Bronze Medallion - Surf Life Saving
Timeline
Pool Cleaner
Poolwerx
12.2022 - 02.2023
Supervisor
Buena Vista Hotel
04.2021 - 01.2026
Shop Worker
Surfection
10.2019 - 03.2022
Lifeguard
North Steyne SLSC
01.2019 - 01.2021
High School Diploma -
St Ignatius College, Riverview