Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Thomas Ezard

Cairns,QLD

Summary

Adept at multitasking and stress tolerance, I excelled in fast-paced environments at KFC and Taco Bell, enhancing customer satisfaction through exceptional service and safe food handling. My proactive approach in problem-solving and cash management significantly contributed to operational efficiency, showcasing my ability to adapt and thrive under pressure.

Positive, efficient, and customer-focused, with knack for creating welcoming environment. Possesses solid understanding of customer service principles and basic cash handling techniques. Dedicated to ensuring smooth transactions and contributing to positive customer experience.

Offering reliability, strong interpersonal skills, and willingness to learn and grow in fast-paced environment. Brings ability to quickly grasp new concepts and apply them efficiently, with proficiency in basic math and communication skills. Ready to use and develop these skills in [Desired Position] role.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Fast Food Cashier

KFC
05.2023 - 08.2023
  • Accurately handled cash register transactions while providing excellent customer service.
  • Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
  • Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Collaborated with team members to provide exceptional customer service during peak hours.
  • Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
  • Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
  • Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.
  • Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
  • Prepared food orders accurately and efficiently, adhering to strict quality control standards.
  • Resolved customer complaints independently or with aid of supervisor.
  • Operated and sanitized kitchen and food preparation equipment.

Fast Food Cook

Taco Bell
12.2022 - 05.2023
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Maintained a clean and organized workspace, contributing to a positive and safe work environment.
  • Cooked menu items according to specified instructions.
  • Handled high-pressure situations gracefully, maintaining professionalism even during peak business periods.
  • Practiced proper safety and sanitation standards.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Utilized advanced multitasking skills when managing multiple orders simultaneously without sacrificing quality or consistency.
  • Trained and assisted new kitchen staff members.
  • Excelled at quickly identifying and addressing customer concerns or complaints, striving to always provide exceptional service.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Managed opening and closing shift kitchen tasks.
  • Prepared ingredients for menu items.
  • Streamlined order processing by accurately reading tickets and communicating effectively with front-of-house staff.
  • Mastered various cooking techniques for diverse menu items, resulting in consistently delicious meals.
  • Kept kitchen up to code for health and safety inspections.
  • Prepared food items according to recipe to drive quality and consistency.
  • Understood cooking techniques and fundamentals to maximize safe food handling.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Operated grills, fryers and ovens to cook food items.

Flyer Distributor

IveHub
02.2021 - 11.2022
  • Enhanced brand visibility through distributing flyers to key locations in targeted areas.
  • Streamlined the distribution process, reducing waste through proper handling of materials and storage of unused flyers.
  • Provided valuable feedback to management on best practices for future marketing efforts based on distribution experiences.
  • Improved flyer retention rates with attention-grabbing techniques and personal connections.
  • Demonstrated strong communication skills when interacting with customers during the promotion of products or services via flyer distribution.
  • Boosted customer engagement by providing friendly and informative interactions when handing out flyers.
  • Adhered to company policies and guidelines while performing tasks related to flyer distribution assignments.
  • Read map correctly to determine daily flyer distribution location.
  • Delivered high-quality results by meticulously tracking daily progress and ensuring full area coverage.

Education

Queensland Certificate of Education -

Trinity Anglican School
Cairns, QLD
11-2024

Skills

  • Customer service
  • Cleaning
  • Cash handling
  • Punctual and reliable
  • Problem-solving
  • Listening and comprehension
  • Cleaning and sanitization
  • Cash handling expertise
  • Safe food handling
  • Stress tolerance
  • Phone etiquette
  • Food safety standards

Certification

  • Qld Responsible Service of Alcohol Certificate

Timeline

Fast Food Cashier

KFC
05.2023 - 08.2023

Fast Food Cook

Taco Bell
12.2022 - 05.2023

Flyer Distributor

IveHub
02.2021 - 11.2022

Queensland Certificate of Education -

Trinity Anglican School

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Thomas Ezard