Thomas Faulkner
Melbourne,VIC
Summary
I am a passionate and bubbly people’s person with a flair for customer satisfaction. providing impeccable service and a willingness to learn and develop my skills. I have had extensive experience working in retail management and customer service as outlined here and hope to show you that my skills, experience and personality make me an asset to any workplace.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
SEED Heritage
Melbourne, VIC
01.2024 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
ASSISTANT STORE MANAGER
TKMAXX
Melbourne, VIC
05.2023 - 12.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures
- Trained new employees on proper protocols and customer service standards
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Rotated merchandise and displays to feature new products and promotions
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
- Maintained positive customer relationships by responding quickly to customer service inquiries.
STORE MANAGER TRAINEE
ALDI AUSTRALIA
09.2019 - 05.2023
- Served as a friendly, hardworking, and punctual employee
- Oversee day to day store operations
- Maintained stock ordering system to ensure full availability
- Used excellent time management and project management skills to successfully oversee and manage projects from conception to completion
- Brought forth the ability to plan and effectively manage time
- Handled work logs and the organization of employee files
- Answered all customer queries with friendliness and expertise
- Effectively controlled budgets and optimized expenses.
Senior Supervisor
UNIQLO Australia
Melbourne, VIC
02.2016 - 09.2019
- Served as a friendly, hardworking, and punctual employee
- Supported an efficient production system in a fast-paced environment by accurately processing all new orders, and delegating tasks as each order required
- Maintained inventory of packaging materials and brought order items in
- Used excellent time management and project management skills to successfully oversee and manage projects from conception to completion
- Brought forth the ability to plan and effectively manage time
- Answered all customer queries with friendliness and expertise
- Effectively controlled budgets and optimized expenses.
Store Assistant
Bunnings Warehouse
Townsville, QLD
11.2014 - 02.2016
- Protected purchase items with proper bagging and wrapping to prevent damage
- Assisted customers with prompt and polite support in-person and via telephone
- Answered product questions with up-to-date knowledge of sales and store promotions
- Kept on top of changes to store products and promotions to maintain strong sales
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Education
CERT IV ALLIED HEALTH ASSISTANCE -
OPEN COLLEGUES
COMPLETED GRADE 10 -
Skills
- Ability to Work Under Pressure
- Problem Solving
- Self-motivation
- Leadership
- Teamwork
- Creativity
- Conflict Resolution
- Communication Skills
- Customer Service
- Adaptability
- Time Management
- Communication
- Business Development
- Operations Oversight
- Stock Management
- Operations
Certification
- HLTAID003 - Provide first aid, 02/12/23
- HLTAID002 - Provide basic emergency life support, 02/12/23
- HLTAID001 - Provide cardiopulmonary resuscitation, 02/12/21
- Responsible Service of Alcohol, 11/24/21 - 11/24/24
References
- Stanford Thompson, Bunning's Warehouse, 0476 590 543
- Charlie Jamieson, UNIQLO Australia, 0417 745 268
- Andrew chin, ALDI Australia, 0432 300 828
- Sebla Afewerk Tekalegn, tkmaxx, 0402 978 425
Timeline
Assistant Store Manager
SEED Heritage
01.2024 - Current
ASSISTANT STORE MANAGER
TKMAXX
05.2023 - 12.2023
STORE MANAGER TRAINEE
ALDI AUSTRALIA
09.2019 - 05.2023
Senior Supervisor
UNIQLO Australia
02.2016 - 09.2019
Store Assistant
Bunnings Warehouse
11.2014 - 02.2016
CERT IV ALLIED HEALTH ASSISTANCE -
OPEN COLLEGUES