Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Finch

Croydon,VIC

Summary

Optical professional with focus on delivering precise eyewear fitting and adjustments. Consistently enhances patient satisfaction through skilled use of optical tools and effective communication. Known for strong team collaboration and adaptability to evolving workplace demands.

Positive, upbeat individual with passion for customer service and precision in eyewear fitting and adjustments. Possessing deep understanding of optical products and lens types, along with strong skills in measurements and frame selection. Dedicated to providing personalized solutions that enhance customer satisfaction and visual comfort.

Experienced Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail.

Motivated Optician with demonstrated ability in working well in busy environments. Leads successful teams with dynamic coaching skills. Friendly professional delivers positive engagement to put customers at ease.

Experienced with optical dispensing, including fitting and adjusting eyewear for diverse patient needs. Utilizes precision tools and techniques to ensure proper eyewear performance and comfort. Knowledge of maintaining high customer satisfaction through effective communication and service.

Developed strong customer service skills and technical expertise in fast-paced optical environment. Excels in precision measurements, product recommendations, and personalized solutions for visual needs. Seeking to leverage these transferable skills in new field to contribute to dynamic team.

Skilled individual with thorough understanding of eyewear, lenses and ophthalmic products. Assesses individual customer preferences to deliver optimal solutions. Exceeds service expectations by cultivating meaningful individual relationships and passionately addressing customer concerns.

Overview

14
14
years of professional experience

Work History

Optical Dispenser

Specsavers
08.2021 - Current
  • Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
  • Provided support to store management by assisting with staff training, ensuring that new hires were knowledgeable of products and services offered.
  • Collaborated with optometrists to ensure accurate prescription fulfillment and optimal visual outcomes for customers.
  • Assisted coworkers with complex cases, sharing expertise in lens materials, coatings, tints, and other optical options available to suit specific requirements.
  • Enhanced sales performance by establishing rapport with customers and addressing their concerns effectively.
  • Educated clients on proper eyewear care techniques, prolonging the lifespan of their glasses or contact lenses.
  • Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
  • Provided exceptional customer service, consistently receiving positive feedback from clients regarding their shopping experience.
  • Managed appointment scheduling efficiently while minimizing wait times for customers seeking consultations or adjustments.
  • Performed accurate measurements of customers'' facial features using precision tools to ensure optimal frame selection and fitment.
  • Assisted in inventory management, conducting regular stock checks and updating the database accordingly.
  • Maintained a clean and organized showroom, ensuring a comfortable shopping environment for clients.
  • Consistently met or exceeded sales targets through effective upselling strategies while maintaining a focus on customer satisfaction.
  • Increased efficiency by streamlining order processing procedures, resulting in faster turnaround times for lens fabrication and delivery.
  • Conducted thorough frame adjustments to guarantee comfortable fit and proper alignment of eyewear for customers.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.

Retail Assistant Manager

Ralph Lauren
01.2019 - 10.2019
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
  • Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
  • Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.

Retail Assistant

The Walking Company
01.2019 - 09.2019
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.

Retail Assistant

YD
01.2014 - 01.2018
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.

Sales Associate

GKR Karate
01.2014 - 06.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Retail Assistant

Kathmandu
01.2011 - 03.2013
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.

Education

Certificate IV - Optical Dispensing

ACOD
Melbourne, VIC

Skills

  • Communication and interpersonal skills
  • Sales and upselling aptitude
  • Visual acuity testing
  • Scheduling appointments
  • Product knowledge expert
  • Optical equipment operation
  • Record keeping
  • Inventory management
  • Optical terminology
  • Insurance billing procedures
  • Order processing efficiency
  • Licensed by state name optical dispensers
  • Optical measurements accuracy
  • Lens edging proficiency
  • Contact lens fitting
  • Fashion and style sense
  • Lens fitting expertise
  • Progressive lenses
  • Eye health awareness
  • Frame adjustment mastery
  • Optical dispensing techniques
  • Multifocal lenses
  • Customer service
  • Computer skills
  • Insurance verification
  • Retail sales
  • Optical orders
  • Eyewear brands
  • Insurance billing
  • Order preparation
  • Contact lens
  • Transaction processing
  • Corrective lens options
  • Product upselling
  • Supply management
  • Eyewear trends
  • Frame fitting
  • Contact lens care
  • Eyeglass repair
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Fittings
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Verifying prescriptions
  • Frame repair
  • Visual field testing
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Patient education
  • Patient confidentiality
  • Insurance approvals
  • Prescription verification
  • Relationship building
  • Office administration
  • Patient history documentation
  • Conducting fittings
  • Billing processing
  • Computer proficiency
  • Professional ethics

Timeline

Optical Dispenser

Specsavers
08.2021 - Current

Retail Assistant Manager

Ralph Lauren
01.2019 - 10.2019

Retail Assistant

The Walking Company
01.2019 - 09.2019

Retail Assistant

YD
01.2014 - 01.2018

Sales Associate

GKR Karate
01.2014 - 06.2014

Retail Assistant

Kathmandu
01.2011 - 03.2013

Certificate IV - Optical Dispensing

ACOD

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Thomas Finch