Thomas Francis
Blackheath
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Trail Labourer
Micheal Clunne Constructions
12.2024 - 02.2025
- Operation and maintenance of chainsaw
- Working with rock (stairs, paving and retaining walls)
- Trail construction and general landscaping activities
- Reading and understanding site plans
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
Trail Labourer
Creativeslines
02.2022 - 01.2024
- Operating, maintaining and servicing small excavator
- Working with rock (stairs, paving and retaining walls)
- Trail construction and general landscaping activities
- Supervision and quality control of up to 6 other staff
- Reading and understanding site plans
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
Painter/Labourer
Seffelaar Bros Painting
09.2021 - 02.2022
- Prepare/remove old paint in order for new job
- Smooth out and fill in surfaces (for new paint)
- Work in/on and around scaffold
- Work one out or within a team
- Mark out all cutting/paint work
- Maintained clean workspaces, organizing tools and equipment for optimal productivity.
Grounds Keeper/ Maintenance Man
Eden Gateway Holiday Park
11.2020 - 08.2021
- Pool cleaning and chemical check daily
- Weekly lawn mowing and yard/garden maintenance
- Tip runs and park supply runs
- Fixing busted taps/showers and toilets
- Helping the park's customers
- Improved facility safety by conducting regular inspections and addressing potential hazards promptly.
- Reduced downtime for machinery by swiftly diagnosing and repairing malfunctions.
Delivery Driver
Eden Pizza
06.2020 - 10.2020
- Money Handling
- Delivering pizza to customers
- Handle and prepare food
- Stock Rotation
- Customer service
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
Sales Assistant
Cotton On
11.2019 - 06.2020
- Customer service
- Stock rotation
- Merchandising
- Window displays
- Orders
- Returns
- Exchanges
- Online orders
- Money handling, banking, EFTPOS operations
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Assistant
Just Jeans
06.2019 - 11.2019
- Customer service
- Stock rotation
- Merchandising
- Orders
- Online orders
- Money handling, banking, EFTPOS operations
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
Crew Member
McDonalds
09.2018 - 06.2019
- Providing quality service to all customers
- Processing EFTPOS transactions
- Handle and prepare food in a safe and clean manner
- Adhering to all of McDonald’s Work, Health & Safety policies and procedures
- Ensuring food appliances (e.g Fridges) are the correct temperatures
- Cooking a variety of food
Labourer
Hi-Tech Excavations
01.2017 - 12.2017
- Operating a 12 tonne digger and backhoe
- Shovelling & digging
- Adhering to strict WHS policies and procedures
- Screeding sand
- Digging trenches
Sales Assistant
EB Games
01.2017 - 12.2017
- Providing quality service to all customers
- Maintaining a clean and tidy store
- Adhering to strict WHS rules and regulations
- Meeting and exceeding KPI targets
- Providing customers with knowledge on the latest video games, consoles and technology
Labourer
MnK 4x4
01.2017 - 12.2017
- Operating drop saw
- Maintaining and servicing truck
- Fabrication work
- Performing welding, drilling and oxy-cutting
- Following strict WHS policies and procedures
Education
White Card -
Workcover
01.2017
dogging certification -
Southern training organisation
01.2023
operate and maintain chainsaw -
Southern training organisation
01.2023
first aid certificate -
South coast colleges
01.2023
Year 12 Certificate -
Bega High School
01.2016
Certificate II in Metal Engineering -
Bega TAFE
01.2015
Certificate II in Providing Quality Customer Service -
Southern training organisation
01.2014
Skills
- Willingness to learn
- Attention to detail
- Safety awareness
- Heavy lifting
- Customer service
- Active listening
- Critical thinking
- Computer proficiency
- Training and mentoring
- Staff management
Timeline
Trail Labourer
Micheal Clunne Constructions
12.2024 - 02.2025
Trail Labourer
Creativeslines
02.2022 - 01.2024
Painter/Labourer
Seffelaar Bros Painting
09.2021 - 02.2022
Grounds Keeper/ Maintenance Man
Eden Gateway Holiday Park
11.2020 - 08.2021
Delivery Driver
Eden Pizza
06.2020 - 10.2020
Sales Assistant
Cotton On
11.2019 - 06.2020
Sales Assistant
Just Jeans
06.2019 - 11.2019
Crew Member
McDonalds
09.2018 - 06.2019
Labourer
Hi-Tech Excavations
01.2017 - 12.2017
Sales Assistant
EB Games
01.2017 - 12.2017
Labourer
MnK 4x4
01.2017 - 12.2017
dogging certification -
Southern training organisation
operate and maintain chainsaw -
Southern training organisation
first aid certificate -
South coast colleges
Year 12 Certificate -
Bega High School
Certificate II in Metal Engineering -
Bega TAFE
Certificate II in Providing Quality Customer Service -
Southern training organisation
White Card -
Workcover
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