THOMAS GADD
Sydney,NSW
Summary
Dependable, hardworking, motivated young professional looking to apply my skills and experience in any level of a hospitality organisation. Always fully committing myself to any role and working as many hours as necessary to aid the businesses goals. Currently in Australia with a working holiday visa, 24 years old from the UK.
Overview
4
4
years of professional experience
Work History
Restaurant Supervisor
Salt House
07.2023 - 12.2023
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Enhanced team performance by offering assistance in any way possible to the whole team.
- Trained and mentored staff to meet and exceed high quality standards.
- Maximized team productivity and efficiency by appropriately delegating tasks to staff when closing down the venue.
Area Manager
Six By Nico
03.2022 - 03.2023
- Travelled between 5 of the 13 different sites across the UK, focusing on the strengths and weaknesses within each unit and implementing strategies to improve performance.
- Major focuses upon exceptional customer service, staff management, recruitment, inventory management, restaurant profitability and ensuring KPIs were adhered to.
- This role was highly important in my professional development, it taught me how to effectively run a business and apply this in other sites.
General Manager
Six By Nico
09.2021 - 03.2022
- Increased overall company efficiency by refining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals from all over the world, implementing a positive work environment to ensure employee satisfaction.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and implemented strategies to increase sales and profitability.
Head Waiter
Six By Nico
08.2019 - 07.2021
- I am very capable of creating a good relationship with guests, anticipating their needs and providing exceptional service, enhancing their dining experience.
- Increased overall restaurant efficiency by effectively running a section or the pass whilst assisting colleagues if they need.
- Developed strong rapport with returning guests which results in increased customer loyalty and glowing reviews.
- Successfully resolved customer complaints efficiently, ensuring customer satisfaction and maintaining a positive atmosphere.
Education
Bachelor of Arts - International Business Management
Manchester Metropolitan University
Manchester, United Kingdom. 07.2021
Skills
- Health and Safety Standards
- Resources Allocation
- Conflict Resolution
- Staff Management
- Staff Training
- Service Quality
- Customer Service
- Team Working
- Inventory Control
- Point of Sale POS Software
- Effective Communication
- Leadership Abilities
Timeline
Restaurant Supervisor
Salt House
07.2023 - 12.2023
Area Manager
Six By Nico
03.2022 - 03.2023
General Manager
Six By Nico
09.2021 - 03.2022
Head Waiter
Six By Nico
08.2019 - 07.2021
Bachelor of Arts - International Business Management
Manchester Metropolitan University
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