Thomas Gazard
Wollongong,NSW
Summary
- A highly motivated and driven third-year Law and Arts student with a strong record of leadership, teamwork, and care across academic, professional, and extracurricular settings.
- Experienced in legal research and correspondence through work with the Shadow Attorney-General. Recognised for excellence in customer service and selected for leadership development at Commonwealth Bank, demonstrating meticulous attention to detail and empathy in a variety of circumstances.
- Former School Captain and captain of multiple sporting and creative teams, showcasing strong people management and communication skills.
- A dedicated student and worker, wholly committed to fostering collaboration and providing true care to others, shown through experience in both legal and client-facing environments.
Overview
2
2
years of professional experience
Work History
Customer Service Specialist
Commonwealth Bank of Australia
01.2024 - 08.2025
- 2025 Q3 Financial Year 'Courage Award' for exemplary service to customers and staff
- Selected as a leader of Early Customer Engagement upskill from candidate pool of 80-100 agents
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Resolved upwards of 60 technical support inquiries per day. Stayed up to date with contemporary and relevant banking matters
- Reached out to customers in hardship circumstances. Treated these circumstances with a high level of care
Internship
Parliament House of Australia
06.2023 - 07.2023
- Writing reports for the National Anti-Corruption Committee (NACC) regarding breaches of the NACC Act 2022.
- Filing, formatting and delivering briefs pertinent for interviews, hearings, and meetings to MP’s
- Compiled and communicated key news and information for MPs before Senate Committee Hearings
- Reduced case backlog significantly by prioritizing tasks, setting deadlines, and closely monitoring personal progress.
Education
Bachelor of Laws/Bachelor of Arts -
University of Wollongong
Wollongong, NSW12-2027
International Baccalaureate -
Canberra Grammar School
ACT01.2022
Skills
- Leadership
- Teamwork and Initiative
- Writing, filing and drafting
- Public Speaking, Presenting
- Highly organised
- Caring and empathetic
ACCOMPLISHMENTS AND EXTRACURRICULAR INTERESTS
- Completed a full IronMan 2024, training for future events currently
- Guitarist of growing Indie-alternate rock band 'New Calypus'
- First Grade Cricketer for University of Wollongong
- Work and aid operations on 'Kirrifold Cattle Farm' in Nerriga, NSW (family owned)
- Canberra Grammar School Captain 2022, First XI Cricket Captain 2020-22, Captain of Drama 2021
- International Baccalaureate Completion
LANGUAGES
English (Fluent)
Spanish (Conversational)
Chinese (Basic)
Timeline
Customer Service Specialist
Commonwealth Bank of Australia
01.2024 - 08.2025
Internship
Parliament House of Australia
06.2023 - 07.2023
Bachelor of Laws/Bachelor of Arts -
University of Wollongong
International Baccalaureate -
Canberra Grammar School