Summary
Overview
Work History
Skills
Timeline
Generic

Thomas Greenhalgh

Avalon Beach,NSW

Summary

Dynamic Restaurant Supervisor and Sales Assistant with a proven track record in boosting customer satisfaction and service quality at Bravas Bristol. Expert in staff management and conflict resolution, adept at enhancing service delivery and resolving customer issues efficiently. Skilled in sales operations, fostering a positive work environment, and driving team productivity.

Overview

14
14
years of professional experience

Work History

Restaurant Supervisor

Bravas Bristol
06.2022 - 10.2023
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Maintained accurate records of sales, labor and other costs.
  • Coordinated and supported team members with focus on productivity, efficiency and enhancing customer experience.
  • Coordinated between front and back of house personnel to consistently drive smooth operations.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Trained and supported team members to provide an efficient and positive work environment for both employees and customers.

Bar Supervisor

Left Handed Giant Brewery
12.2019 - 06.2022
  • Completed bar opening and closing procedures.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Kept up to date with the current Covid-19 regulations in regards to customer service.
  • Insured team members had a concise understanding of regulations and that this was effectively communicated with customers.
  • Worked with management and team members to create, adapt and implement new roles, order of operations and safety precautions in accordance with national Covid guidelines.
  • Adapted to and assisted staff members in rapidly evolving customer service landscape due to Covid-19.
  • Supported team members and customers to feel safe and comfortable working in and attending a public venue during a period of altered service structure.

Sales Assistant

Vodafone Australia/New Zealand
10.2016 - 05.2018
  • Fielded customer questions to share information about products, availability, and pricing.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Assisted customers with problem solving in regards to billing issues and account management.
  • Liaised with various networks within the company to assist customers needs such as; calling financial departments, emailing technicians and speaking with in-store management and specialists.

Skills

  • Sales operations
  • Staff Management
  • Service quality enhancements
  • Conflict Resolution

Timeline

Restaurant Supervisor

Bravas Bristol
06.2022 - 10.2023

Bar Supervisor

Left Handed Giant Brewery
12.2019 - 06.2022

Sales Assistant

Vodafone Australia/New Zealand
10.2016 - 05.2018

Similar Profiles

CREATE PROFILE
Thomas Greenhalgh