Soo Jung Han
Summary
Enthusiastic medical administrative assistant, skilled in communication and organisation, seeking a position to bring high-quality customer service and administration.
Overview
23
23
years of professional experience
Work History
Administration Officer
Firetec (NSW) Pty Ltd
05.2022 - 12.2023
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Supported department heads through preparing reports, and managing various administrative tasks efficiently.
- Facilitated effective communication between departments by acting as a liaison between management teams on critical projects or initiatives.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
- Created, prepared, and delivered reports to various departments.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Dental Assistant
Hillcrest Dental
02.2021 - 05.2022
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Prepared patient x-rays and images for dentist review.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Took dental images following strict patient protection rules, applying lead aprons.
Receptionist/Dental Assistant
Dentist On Victoria
11.2020 - 04.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Took dental images following strict patient protection rules, applying lead aprons.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Monitored patient comfort and safety during dental procedures.
- Prepared and sterilized instruments and materials for use by dentists.
- Scheduled and confirmed patient appointments.
- Prepared patient X-rays and images for review by dentist.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
- Staged tray for procedures by arranging dental instruments and equipment.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Korean Teacher and Group co-ordinator
Sydney Presbyterian Church Korean School
01.2011 - 09.2013
- Apply knowledge of Korean/discipline through effective teaching activities and programs relevant to the Curriculum Stage
- Use a variety of appropriate teaching strategies and resources to make content meaningful to all students
- Manage student's behaviour by engaging students in worthwhile learning activities
- Communicate with parents and give constructive feedback to support students learning.
Childcare worker
Ashfield Early Learning Centre
02.2004 - 09.2006
- Care for children in the Early Learning Centre while assisting in their learning and development
- Assist in programming to enhance individual children's abilities
- Create and maintain relationships with children and families
- Keep records of children's progress, routines and interests
- Ensure compliance with routines, policies processes and practices.
Front desk Administrator and research assistant
Korea-Australasia Research Centre, University of NSW
03.2001 - 12.2003
- Answer and handle all phone calls in a friendly manner
- Preparation and management of conferences
- Booking meeting rooms, printing and photocopying
- Maintain individual, team calenders and schedule appointments.
Education
Certificate III in Business Administration (Medical) -
Northern Sydney Institute of TAFE
01.2012
Certificate III in Children's Services -
Northern Sydney Institute of TAFE
01.2003
Bachelor of Science (Information Systems) -
University of New South Wales
01.2000
Skills
- Pracsoft
- Microsoft Word
- Microsoft Excel
- Scheduling
- Office Administration
- Customer Service
- Organisation
- Positive team player
- Attention to details
- Pick up new tasks quickly
- Self motivated
- Administrative Support
- Payroll and Budgeting
- Credit and Collections
Foreign Languages
Korean (Fluent)
References
Available upon request
Timeline
Administration Officer
Firetec (NSW) Pty Ltd
05.2022 - 12.2023
Dental Assistant
Hillcrest Dental
02.2021 - 05.2022
Receptionist/Dental Assistant
Dentist On Victoria
11.2020 - 04.2022
Korean Teacher and Group co-ordinator
Sydney Presbyterian Church Korean School
01.2011 - 09.2013
Childcare worker
Ashfield Early Learning Centre
02.2004 - 09.2006
Front desk Administrator and research assistant
Korea-Australasia Research Centre, University of NSW
03.2001 - 12.2003
Certificate III in Business Administration (Medical) -
Northern Sydney Institute of TAFE
Certificate III in Children's Services -
Northern Sydney Institute of TAFE
Bachelor of Science (Information Systems) -
University of New South Wales
Similar Profiles
Isaac KimIsaac Kim
Construction Worker at FireTecConstruction Worker at FireTec
Muhammad Farissyaqiel SuhaimyMuhammad Farissyaqiel Suhaimy
Room Attendant at NSWRoom Attendant at NSW
Thomas OwenThomas Owen
Control Centre Officer & Community First Responder at NSWControl Centre Officer & Community First Responder at NSW
Tina MbabazaTina Mbabaza
Administration Officer at Ithalomso Waste ManagementAdministration Officer at Ithalomso Waste Management
NOKUPHIWA MBATHANOKUPHIWA MBATHA
Administration Officer at Al Baraka BankAdministration Officer at Al Baraka Bank