Thomas Harvey
KARAWARA,Western Australia
Summary
Dynamic professional with experience in customer service and staff training within fast-paced environments. Proven ability to manage inventory and support team collaboration, ensuring compliance with operational standards to drive exceptional customer satisfaction.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Pharmacy Assistant
Blooms the Chemist
Darwin, NT
08.2024 - 01.2026
- Processed prescriptions accurately using pharmacy management software.
- Assisted customers with prescription inquiries and provided tailored product recommendations to meet their needs.
- Educated customers on medication usage and potential side effects.
- Communicated with healthcare providers to clarify prescriptions, ensuring accuracy and patient safety.
- Handled cash transactions and operated the point-of-sale system efficiently.
- Maintained clean and organized workspace to streamline daily operations and enhance customer experience.
- Managed inventory by restocking shelves and organizing products effectively.
- Welcomed customers to pharmacy, ensuring a friendly atmosphere.
- Restocked shelves and prepared expired drugs for return.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Counted and balanced cashier drawers.
Crew Trainer
McDonald's
Stuart park, NT (Northern Territory)
02.2022 - 09.2024
- Trained new crew members on service standards and operational procedures.
- Trained new team members on operational procedures to ensure compliance and efficiency.
- Coached employees through constructive feedback to improve individual performance and team dynamics.
- Applied effective customer service techniques to elevate guest satisfaction and foster repeat business.
- Provided excellent customer service in fast-paced dining environment.
- Interacted pleasantly with guests to deliver quality customer service.
- Ensured adherence to food safety and cleanliness guidelines during shifts.
- Followed food safety guidelines to ensure product quality and hygiene.
- Adhered to health department regulations regarding food handling procedures.
- Operated kitchen equipment to prepare food items efficiently.
- Maintained cleanliness and organization of dining and kitchen areas.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Collaborated with team members to maintain a positive work environment.
- Delivered food to guests efficiently during busy dining periods. for positive guest experiences.
Education
High School Diploma -
Darwin High School
Darwin, NT12-2025
Skills
- Customer service
- Staff training
- Point-of-sale operation
- Inventory control
- Team collaboration
- Processing and interpreting orders
- Effective communication
Languages
Japanese
Elementary
Certification
Certificate III in Retail
References
References available upon request.
Timeline
Pharmacy Assistant
Blooms the Chemist
08.2024 - 01.2026
Crew Trainer
McDonald's
02.2022 - 09.2024
High School Diploma -
Darwin High School