Thomas Harward
Narre Warren South ,VIC
Summary
Skilled Security Installation Technician with strong background in the design, installation, maintenance and repair of security systems. Strengths include troubleshooting complex issues, ensuring customer satisfaction and implementing preventative maintenance measures for optimal system performance. In previous roles, successfully improved system reliability while maintaining high safety standards. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
47
47
years of professional experience
1
1
Certification
Work History
Security Installation Technician
Satalite Security Pty Ltd (self employed)
Narre Warren South, VIC
06.1997 - Current
- Collaborated with internal teams and external consultants on projects relating to compliance standards.
- Managed a team of Security Officers responsible for monitoring CCTV cameras and responding to alarms.
- Monitored physical access to the premises, ensuring that only authorized personnel were allowed entry.
- Performed vulnerability scans on networks and systems to identify any potential threats or weaknesses in security posture.
- Recommended changes in processes and procedures related to information security and risk management.
- Created detailed reports outlining all aspects of the installation process and customer satisfaction levels.
- Assisted in the design of new security installations according to customer needs.
- Ensured compliance with industry standards related to safety regulations.
- Developed comprehensive testing plans prior to system activation to ensure functionality.
- Repaired malfunctioning equipment as needed or replaced it when necessary.
- Maintained accurate records of all work performed, including parts used and time spent.
- Performed regular maintenance on security equipment, ensuring optimal performance.
- Collaborated closely with sales representatives in order to provide a high level of customer service.
- Interpreted blueprints and schematics for wiring diagrams during installation projects.
- Responded promptly to emergency service calls from customers requiring repairs or modifications.
- Coordinated with other technicians for installation of complex integrated systems.
- Remained up-to-date on emerging technologies related to the field of security system installation.
- Conducted site surveys to determine appropriate placement of security devices.
- Participated in ongoing professional development activities such as seminars and workshops.
- Installed and maintained security systems, including CCTV cameras and door access control systems.
- Researched and recommended new products for future installations based on customer feedback.
- Troubleshot technical issues with existing security systems.
- Monitored inventory levels of essential components such as cables and connectors, ensuring adequate stock is available at all times.
- Programmed and configured security system components to meet customer requirements.
- Provided training to customers on how to use their newly installed security systems.
- Planned security installations by surveying locations, laying out equipment and reading wiring plans.
- Communicated with customers regarding progress of equipment installation projects.
- Reviewed life safety and security systems for code compliance.
- Trained associates on proper operation of security systems to prevent false alarms.
- Tested equipment, connections and signals to verify security system functionality.
- Installed and repaired enterprise access controls, analog, digital CCTV and network configurations.
- Instructed customers on device's proper use and maintenance to extend life of equipment.
- Restored malfunctioning devices to original functionality and replaced as necessary.
- Input information from customer calls and onsite service visits into company's system.
- Installed, tested and serviced alarm systems to determine correction functionality.
- Provided effective demonstrations of alarm systems so that customers understood how to use each feature.
- Met with clients to discuss security features, needs and service costs.
- Tracked material and equipment inventory, upkeep and maintenance.
- Inspected fire and security alarm systems for both commercial and residential customers.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Determined appropriate tools and equipment needed to perform repairs on commercial and residential systems.
Security Installation Technician
Securysystem Pty Ltd
Bayswater , VIC
08.1988 - 05.1997
- Assisted in the design of new security installations according to customer needs.
- Troubleshot technical issues with existing security systems.
- Interpreted blueprints and schematics for wiring diagrams during installation projects.
- Installed and maintained security systems, including CCTV cameras and door access control systems.
- Provided training to customers on how to use their newly installed security systems.
- Repaired malfunctioning equipment as needed or replaced it when necessary.
- Collaborated closely with sales representatives in order to provide a high level of customer service.
- Participated in ongoing professional development activities such as seminars and workshops.
- Created detailed reports outlining all aspects of the installation process and customer satisfaction levels.
- Monitored inventory levels of essential components such as cables and connectors, ensuring adequate stock is available at all times.
- Programmed and configured security system components to meet customer requirements.
- Ensured compliance with industry standards related to safety regulations.
- Researched and recommended new products for future installations based on customer feedback.
- Responded promptly to emergency service calls from customers requiring repairs or modifications.
- Maintained accurate records of all work performed, including parts used and time spent.
- Coordinated with other technicians for installation of complex integrated systems.
- Developed comprehensive testing plans prior to system activation to ensure functionality.
- Conducted site surveys to determine appropriate placement of security devices.
- Remained up-to-date on emerging technologies related to the field of security system installation.
- Performed regular maintenance on security equipment, ensuring optimal performance.
- Planned security installations by surveying locations, laying out equipment and reading wiring plans.
- Installed and repaired enterprise access controls, analog, digital CCTV and network configurations.
- Trained associates on proper operation of security systems to prevent false alarms.
- Communicated with customers regarding progress of equipment installation projects.
- Tested equipment, connections and signals to verify security system functionality.
- Reviewed life safety and security systems for code compliance.
- Tracked material and equipment inventory, upkeep and maintenance.
- Restored malfunctioning devices to original functionality and replaced as necessary.
- Determined appropriate tools and equipment needed to perform repairs on commercial and residential systems.
- Provided effective demonstrations of alarm systems so that customers understood how to use each feature.
- Instructed customers on device's proper use and maintenance to extend life of equipment.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Met with clients to discuss security features, needs and service costs.
- Installed, tested and serviced alarm systems to determine correction functionality.
- Input information from customer calls and onsite service visits into company's system.
Electrical Fitter
Wilson Transformers
Glen Waverley, VIC
12.1977 - 07.1984
- Connected wires to circuit breakers, transformers or other components utilizing hand tools such as screwdrivers and pliers.
- Replaced defective parts such as fuses, relays and switches with new ones according to specifications.
- Assembled, installed and maintained switchboards, control panels and other related equipment.
- Ensured that all work was carried out safely in accordance with relevant health and safety legislation.
Education
Apprenticeship - Electrical Fitting Apprenticeship
RMIT
Melbourne, VIC02-1978
High School Diploma -
Lilydale Technical School
Lilydale, VIC12-1977
Skills
- Alarm System Installation
- Access Control Systems
- System Troubleshooting
- Electrical Wiring
- Intrusion Detection
- Network Security
Affiliations
- Australian team manager for the Junior World Water Skiing Team
- Australian team manager for the Junior World Ice Hocke Team 2016 - 2017
- Current Team Manager for the Melbourne Ice Hockey Team
Certification
- Working with Children
- Private Security Business Registration
- ETU
- Elevating Work Platform
- Cable Registration
- Construction Industry Induction Card
Timeline
Security Installation Technician
Satalite Security Pty Ltd (self employed)
06.1997 - Current
Security Installation Technician
Securysystem Pty Ltd
08.1988 - 05.1997
Electrical Fitter
Wilson Transformers
12.1977 - 07.1984
Apprenticeship - Electrical Fitting Apprenticeship
RMIT
High School Diploma -
Lilydale Technical School
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