THOMAS HASTINGS
Waverton,NSW
Summary
Currently pursuing a degree in sports management, I have completed coursework that encompasses various facets of the sports industry, including; administration, marketing, event management and innovation. Through my studies, I have developed a solid understanding of the intricacies of the sports world and honed essential skills in critical thinking, problem-solving, communication, and teamwork.
Despite my current lack of direct work experience in sports management, I bring to the table a diverse skill set cultivated through my background in retail. In my roles within the retail sector, I have demonstrated strong interpersonal skills through customer interactions, honed the ability to multitask and prioritise effectively in fast-paced environments, and developed proficiency in problem-solving and conflict resolution. These transferable skills, combined with my passion for sports, make me a well-rounded candidate poised to excel in the field of sports management.
Overview
8
8
years of professional experience
Work History
Operations Manager
Cameron's Newsagency
10.2019 - Current
- Overseeing daily operations, managing team performance, and ensuring exceptional customer service is provided by all members of staff.
- Facilitated relocation of business through store layout design, organising product storage facilities, and monitoring of sales volume post relocation.
- Provide leadership and support to a team of 6 employees, including training and development of all new staff.
- Responsible for reducing liability by guaranteeing all staff comply with rules and regulations dictated by The Lott (franchiser).
Retail Assistant
Cameron's Newsagency
10.2015 - Current
- Provided excellent customer service and resolved customer issues in a timely and effective manner.
- Handled phone orders for customers, processed payments and refunds through use of POS system.
- Created attractive merchandise displays to enhance sales volume.
- Balanced cash registers and assisted daily opening/closing operations
Education
Bachelor of Management - Sports Management
University of Technology Sydney
Sydney02.2025
Higher School Certificate -
Barker College
Hornsby, NSW10.2015
Skills
- Strong interpersonal skills
- Customer service excellence
- Ability to multitask, prioritise and delegate
- Problem-solving skills and critical thinking
- Conflict resolution capabilities
- Adaptability to fast-paced environments
- Work ethic and reliability
- Research and writing
- Proficient in Word/Excel/PowerPoint/Video Editing Software
Timeline
Operations Manager
Cameron's Newsagency
10.2019 - Current
Retail Assistant
Cameron's Newsagency
10.2015 - Current
Bachelor of Management - Sports Management
University of Technology Sydney
Higher School Certificate -
Barker College
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