Thomas Haywood
Brisbane,QLD
Summary
Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in all regulations and procedures.
Talented Cook with excellent experience in fast-paced kitchen environments. Clear communicator with team-oriented focus and advanced skills to effectively work with cashiers and kitchen staff to review and prepare orders. Qualified and hardworking with up-to-date food handling permit.
Overview
3
3
years of professional experience
Work History
Delivery Expert
Domino's
07.2022 - Current
- Interacted with customers on phone and in-person.
- Collected payments in cash, check and credit card.
- Planned delivery routes based on road and traffic conditions.
- Promoted exemplary service to customers by keeping deliveries on time and undamaged.
- Notified customers of delays to decrease calls to support.
Line Cook
McDonald's
07.2023 - 09.2024
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Grilled meats and seafood to customer specifications.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Runner
Serengeti Café
02.2022 - 07.2022
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
- Greeted customers and employees pleasantly and maintained upbeat demeanor.
- Prepared salads, portioned desserts and brewed coffee to enhance kitchen productivity.
- Maintained table settings by removing courses, replacing utensils and refilling beverages.
- Stocked service station with napkins and condiments for ease of use during busy periods.
Education
Coomera Anglican College
Certificate IV - Aeronautical Engineering
Aviation Australia
04-2025
Skills
- Route Planning
- GPS Navigation
- Customer Support
- Flexible Schedule
- Anticipating Customer Needs
- Time Management
- Team Leadership
- Crew training
Timeline
Line Cook
McDonald's
07.2023 - 09.2024
Delivery Expert
Domino's
07.2022 - Current
Runner
Serengeti Café
02.2022 - 07.2022
Coomera Anglican College
Certificate IV - Aeronautical Engineering
Aviation Australia
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