THOMAS HENDERSON
GEELONG,AUSTRALIA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
12
12
years of professional experience
Work History
Work Experience
Plumbtec Plumbing Supplies
02.2012 - 03.2012
- Counting stock and restocking shelves
- Practiced driving forklifts
- Lifting and moving boxes
- Delivering items too workplaces
- Maintain and cleaned environments
Apprentice Plumber
Alan Henderson Plumbing
05.2013 - 09.2013
- School Based Apprenticeship
- Problem Solving
- Digging holes for piping
- Performed using hand and power tools
QA Manager and Forklift Driver
Just Onions PTY LTD
04.2014 - Current
- Applied coaching techniques and tools to support managers and team members in improving
- Turn on all equipment and machines ready for staff to use.
- Perform required safety check of equipment before use,
- Review work order requirements
- Making sure all orders have been packed and ready to label and load on trucks for delivery.
- Assisted in training and mentoring new staff on machines, forklift driving and pallet jacks.
- Batching up incoming goods and recording them on computer
- Computer work doing stock, orders, QA paperwork. (Just Started)
- Lifting heavy loads and use of pallet jacks to move pallets.
- Experienced forklift operator and forklift certified.
- Loading and unloading, estimating weights, heights, centers of balance to make precise placements.
- Keeping workplace clean performance.
Front House Waiter
Nova Balinese Kitchen
05.2022 - Current
- Set up tables as required
- Addressed all customer requests promptly
- Obtain food orders and entered into POS system
- Serving food and beverages as per restaurants standards
- Remove dirty dishware and clutters from tables
- Prepared checks and process customer payments
- Cleaning, sweeping and mopping
- Work effectively with colleagues and customers
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Uber Eats Delivery
Uber Eats
10.2022 - Current
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Stayed in constant communication with dispatching team to quickly respond to delivery updates.
Education
Bell Park North Primary School
Bell ParkHigh School Diploma -
North Geelong Secondary College
North GeelongSkills
- Computer Skills
- Problem Solving
- Time Management
- Teamwork
- Leadership
- Ability to Work Under Pressure
- Fast Learner
- Forklift Operator
- Forklift Driver
- Hardworking
- Customer Service
- Delivery Confirmations
- Customer Experience
- Product delivery
Accomplishments
- Cert 3 & 4 Fitness, VFA, completed Feb 2013-Dec 2013
- Forklift LF, Plan B Training, completed July 2022
References
- Kristie Gosa from Nova Balinese Kitchen kristie.wheal@gmail.com · 0433004283
- Alan Henderson from Alan Henderson Plumbing alhendo28@gmail.com · 0417525051
- Peter Saunders from Just Onions peter@justonions.bigpond.com.au · 0437597499
Timeline
Uber Eats Delivery
Uber Eats
10.2022 - Current
Front House Waiter
Nova Balinese Kitchen
05.2022 - Current
QA Manager and Forklift Driver
Just Onions PTY LTD
04.2014 - Current
Apprentice Plumber
Alan Henderson Plumbing
05.2013 - 09.2013
Work Experience
Plumbtec Plumbing Supplies
02.2012 - 03.2012
Bell Park North Primary School
High School Diploma -
North Geelong Secondary College
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