Thomas Hespe

• Develop and deliver professional specialty coffee education from beginner to advanced levels across all demographics.
• Utilized variety of instructional design methodologies to create effective learning experiences.
• Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
• Consult with new and existing customers to improve productivity and quality
• Built and maintained professional relationships with vendors and suppliers.
• All aspects of coffee roasting from green bean selection, blend development, roast profiling, quality control, equipment maintenance.

• Mentor new and established cafe cafe owners in building their dream coffee business
• Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
• Increased efficiency in the delivery of services through constant evaluation of existing processes and implementation of new strategies.

Responsible for all aspects of operations including:

• Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
• Collaborate with co-owner on strategic planning initiatives for long-term business success.
• Established foundational processes for business operations.
• Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
• Negotiated favourable contracts with suppliers, resulting in reduced costs and improved product quality.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Networked with other businesses and customers to increase sales opportunities and contacts.
• Recruited, interviewed and hired new staff members and developed training materials for employees.
• Oversee financial management tasks, including budgeting, forecasting, and cash flow optimization.

• Provide visually stunning coffee products for stills and video advertising campaigns
• Build strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Work to strict time, location and quality parameters
• Attention to detail and consistency

• Evaluated training needs to improve training quality.
• Oversaw day-to-day functions of training department.
• Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
• Developed and implemented lesson plans and teaching aids such as reference materials and videos.
• Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
• Collaborated with cross-functional teams to identify knowledge gaps and develop tailored training interventions.
• Stayed current with industry trends and best practices, ensuring continuous relevance of training content.
• Facilitated leadership development programs, nurturing a pipeline of high-potential talent for future management roles.
• Wrote training manuals for employees and positions according to strict company guidelines and protocols.
• Recruited, trained and mentored new instructors.

• Provided expert knowledge of coffee beans, brewing methods, and flavor profiles to educate customers and enhance their experience.
• Conducted regular performance evaluations for fellow staff members to identify areas of improvement and support professional growth.
• Increased overall efficiency by cross-training employees in various roles within the café operations.