Thomas Holzberger
Brisbane,QLD
Summary
Experienced sales and customer service professional with over 15 years experience in high-volume, KPI-driven environments. Proven ability to manage complex customer interactions, negotiate outcomes and resolve issues while maintaining strong service standards. Brings a practical, solutions-focused approach, clear communication skills and disciplined use of CRM and data systems to support customer retention, escalation management and positive client outcomes.
Overview
22
22
years of professional experience
Work History
Sales Representative
Entain
Brisbane, QLD
11.2017 - 12.2025
- Managed high-volume customer portfolio, ensuring positive engagement and addressing complex needs.
- Educated clients on promotions and loyalty programs to enhance customer experience and drive customer retention.
- Captured and analyzed customer feedback to enhance service delivery and align offerings.
- Promoted to senior team in 2021, focused on retention and acquisition of high-value clients.
- Consistently exceeded targets, recognized as top-performing representative for three consecutive financial years.
Sales Representative
Careers Australia
Brisbane, QLD
07.2015 - 11.2017
- Developed strong client relationships to enhance enrollment outcomes and foster long-term engagement.
- Conducted outbound communications to address objections and negotiate enrollment pathways.
- Maintained accurate client records within CRM systems, ensuring compliance and data integrity.
- Served as Team 2IC, facilitating onboarding and training while supporting daily performance goals.
- Supported management with administrative tasks during peak periods, improving operational efficiency.
- Consistently achieved individual and team activity targets through focused efforts.
- Enhanced team capabilities by providing peer support and conducting training sessions.
Logistics Coordinator
Hart Sport
Brisbane, QLD
02.2014 - 07.2015
- Coordinated inbound and outbound logistics for sports equipment shipments efficiently.
- Managed daily high-volume shipping manifests, consistently achieving all targets.
- Maintained accurate stock records while overseeing inventory levels effectively.
Sales Representative
Telco Services Australia
Brisbane, QLD
05.2007 - 02.2014
- Provided effective outbound and inbound sales support in a fast-paced contact environment.
- Negotiated customer service options, successfully addressing objections and minimizing retention risks.
- Collaborated on team sales strategies, enhancing overall achievement of performance targets.
- Consistently surpassed KPIs in a results-oriented sales setting.
- Enhanced customer retention through strategic communication of value offerings.
Customer Service Representative
BWS
Brisbane, QLD
04.2006 - 04.2007
- Resolved customer issues through direct interactions, upholding high service standards.
- Provided accurate information and practical solutions to customer inquiries.
- Assisted team members during peak trading periods to maintain operational efficiency.
Customer Service Representative
Coles
Brisbane, QLD
05.2004 - 04.2006
- Delivered frontline customer service across high-traffic retail environments.
- Resolved customer complaints and enquiries in line with company policy.
- Trained new staff on service standards, customer interaction protocols, and compliance requirements.
Education
High School Diploma -
Brisbane State High School
Brisbane QLD12-2004
Skills
- Customer relationship management
- Sales negotiation
- Data management
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Customer feedback analysis
References
Brian Boddie Entain
P. 0434 646 965
E. Brian.Boddie@entaingroup.com.au
Chris Lamers Entain
P. 0431 311 076
E. Chris.Lamers@entaingroup.com.au
Timeline
Sales Representative
Entain
11.2017 - 12.2025
Sales Representative
Careers Australia
07.2015 - 11.2017
Logistics Coordinator
Hart Sport
02.2014 - 07.2015
Sales Representative
Telco Services Australia
05.2007 - 02.2014
Customer Service Representative
BWS
04.2006 - 04.2007
Customer Service Representative
Coles
05.2004 - 04.2006
High School Diploma -
Brisbane State High School