Summary
Overview
Work History
Education
Skills
References
Software
Timeline
Generic

THOMAS HOWELL

Tamworth,Australia

Summary

Experienced leader with a strong background in customer service and People Management. Expert in fostering team
collaboration and implementing innovative solutions to enhance efficiency. Skilled in client relations and office
administration, consistently delivering high-level results. Committed to organizational growth through effective staff
management and training.

Overview

21
21
years of professional experience

Work History

Leader / Manager

Big W
Tamworth, Australia
01.2010 - Current
  • Managed customer service operations, ensuring high levels of customer satisfaction.
  • Handled administrative tasks, including routine correspondence, and data entry.
  • Coordinated events and meetings to enhance team performance.
  • Developed strong relationships with customers and team members, fostering a collaborative environment.
  • Provided general accounting support, including processing payments, and managing financial records.
  • Conducted exit interviews with departing employees to identify areas of improvement in the organization's people management practices.
  • Provided feedback to management on areas of improvement for better customer service.
  • Maintained records of attendance, behavior management issues, health concerns.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Worked with department managers to assess needs.
  • Assisted in employee recruitment, hiring and interview processes.
  • Designed strategies to promote organizational growth by identifying high potential employees and developing their skillsets.
  • Scheduled meetings with employees to address concerns and grievances.

Team Member

Big W
, Australia
01.2004 - 01.2010
  • Engaged in customer-facing roles, providing exceptional service and support
  • Responsible for money handling and administrative tasks
  • Supervised team members, ensuring efficient operations and adherence to company policies
  • Developed skills in database management and financial reconciliations, contributing to overall store performance

Education

Certificate III Retail Management - Retail

TAFE QLD
QLD
12.2006

High School Diploma -

McCarthy Catholic College
Tamworth
10-2006

Skills

  • WWCC
  • Financial reconciliations, NRC systems
  • Database Management
  • Effective Communication
  • Office Administration
  • Client Relations
  • Staff scheduling expertise, Kronos system
  • Proficient in Google Docs
  • Workjam, team communications
  • Employee Relations Management
  • Employee training, SuccessFactors, and team data
  • Innovative thinking
  • Critical thinking
  • Prioritization and Scheduling
  • Team injury management, Pulse, and FPES injury management
  • First aid and CPR certified

References

References available upon request.

Software

PULSE

FPES

KRONOS

GOOGLE DOCS

SUCCESS FACTORS

NRC

AUROR

Timeline

Leader / Manager

Big W
01.2010 - Current

Team Member

Big W
01.2004 - 01.2010

Certificate III Retail Management - Retail

TAFE QLD

High School Diploma -

McCarthy Catholic College

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THOMAS HOWELL