Summary
Overview
Work History
Education
Skills
Notable Projects
Tools
References
Timeline
Generic

Thomas Isherwood

Sydney,Australia

Summary

Product and Data Operations Specialist with diverse experience in delivering innovative and scalable solutions across all business units. Established leader in driving effective change management, continuous improvement and cross functional team management. I carry a data led approach to product strategy for maximising business growth and enhancing user experience.

Overview

5
5
years of professional experience

Work History

Product & Data Operations Specialist

OnDeck Australia Pty Ltd
01.2024 - Current
  • Key initiative project management
  • Chair of 'Continuous Improvement' and 'Initiative Prioritisation' committees
  • Release management
  • 10 major platform releases with custom features designed for all major business units
  • 30 internal releases
  • Roadmap development
  • Manage all cross departmental issues, initiatives and updates
  • Market research
  • Third party due diligence

Product Operations Coordinator

OnDeck Australia Pty Ltd
01.2023 - 01.2024
  • Chair of 'Continuous Improvement' and 'Initiative Prioritisation' committees
  • Manage all cross departmental issues, initiatives and updates
  • Credit model development
  • Third party research/due diligence
  • Process engineering
  • Release management (Platform)
  • Business case presentation
  • Cross departmental requirements gathering

Senior Credit Analyst

OnDeck Australia Pty Ltd
01.2022 - 01.2023
  • Preparation and presentation of team training
  • Managing Credit Operations team prioritisation and resourcing
  • Performance reviews and plans
  • Assessment of credit policy exceptions
  • QC/QA analysis and reporting

Credit Analyst

OnDeck Australia Pty Ltd
01.2022 - 12.2022
  • Assessment of loan applications
  • Financial document analysis
  • Credit bureau document review
  • Ad hoc investigations/document verification

Accountant

Rodgers Reidy (NSW) Pty Ltd
01.2021 - 01.2022
  • Asset identification, recovery and realisation
  • Prepared reports to creditors
  • Financial statement analysis
  • Liaising with creditors, employees and statutory bodies
  • Preparation of taxation lodgments

Education

Bachelor of Business - Applied Finance & Accounting

University of Western Sydney
01.2020

High School Diploma -

St Luke's Grammar School
01.2015

Skills

  • Solution development
  • Release management
  • Process engineering
  • Data analysis
  • Change management
  • Stakeholder management
  • Business communication
  • Business case formulation

Notable Projects

  • Legacy platform decommission, Led project to decommission platform, migrated all data/operations whilst minimising disruption to business users and profit loss
  • Credit risk model build and deployment, Project managed and Credit SME for new credit model with key contributions to data validation strategies and model exception handling
  • Re-Engineered Originations Strategy/Workflow, Engineered and implemented credit strategy resulting in >40% reduction in operational processing time
  • Streamlined business change process, Engineered change cycle process to effectively manage roadmap and reduce unproductive scope alterations

Tools

  • Advanced MS Excel
  • Salesforce
  • Confluence
  • JIRA
  • Project Management Tools - Smartsheet, Monday.com

References

References available upon request.

Timeline

Product & Data Operations Specialist

OnDeck Australia Pty Ltd
01.2024 - Current

Product Operations Coordinator

OnDeck Australia Pty Ltd
01.2023 - 01.2024

Senior Credit Analyst

OnDeck Australia Pty Ltd
01.2022 - 01.2023

Credit Analyst

OnDeck Australia Pty Ltd
01.2022 - 12.2022

Accountant

Rodgers Reidy (NSW) Pty Ltd
01.2021 - 01.2022

Bachelor of Business - Applied Finance & Accounting

University of Western Sydney

High School Diploma -

St Luke's Grammar School

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Thomas Isherwood