Thomas Johnson
Macquarie park,NSW
Summary
Dynamic customer service professional with extensive international experience across diverse industries and environments. Expertise in customer relationship retention and satisfaction, coupled with strong task management skills. Proven track record of exceeding customer expectations and delivering exceptional service. Passionate about leveraging skills in a challenging role that promotes growth and innovation. Lover of automobiles, nature, and traveling.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CRM Consultant
irwinSolutions
Sydney, NSW
09.2024 - Current
- Responsible for the quality assurance of many Australian car dealerships' service departments.
- Booking existing customers for automobile servicing.
- Enhanced dealership profitability using specialized CRM tools.
Community Associate
The Work Project
Sydney, NSW
03.2024 - 09.2024
- Provided administrative support to the Community Manager in daily operations.
- Organized and managed client events such as workshops, seminars, conferences, cocktail parties, product launches, arbitrations, finance updates, and annual general meetings.
- Liaising with clients and other stakeholders prior to events to ensure a smooth experience delivery.
- Handled the responsibilities of managing a high-end corporate venue in the long-term absence of the community manager.
Guest Relations Associate
Dexus Place
Sydney, NSW
11.2022 - 03.2024
- Provided administrative support to the Community lead in daily operations.
- Organized and managed client events such as workshops, seminars, conferences, cocktail parties, product launches, arbitrations, finance updates, and annual general meetings.
- Liaising with clients and other stakeholders prior to events to ensure a smooth experience delivery.
Bartender/host
The Ranch Hotel
Macquarie Park, NSW
05.2022 - 05.2023
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Developed good working relationships with fellow employees through effective communication.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Food Server
Golden Pond Assisted Living
Hopkinton, Massachusetts
05.2021 - 01.2022
- Prepared tables for meals by setting up items such as linens, silverware, and glassware.
- Informed customers of daily specials and menu changes.
- Took orders from customers accurately and delivered to kitchen staff promptly.
- Greeted guests in a friendly and welcoming manner.
- Brought food and beverages to the table in a timely manner.
- Checked on customers during their meal to ensure they were satisfied with their dining experience.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Assessed and adhered to resident's specific nutritional guidelines.
Scalper
Self-Employed
Hopkinton, Massachusetts
01.2019 - 01.2022
- Sourced, marketed, sold, and shipped hundreds of orders of high-end footwear.
- Profound knowledge of the high-end footwear market was utilized to create arbitrage opportunities.
- Over 135K AUD in revenue.
Cashier
Marshalls
Westborough, Massachusetts
08.2020 - 11.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
Line Cook
110 Grill
Hopkinton, Massachusetts
06.2019 - 03.2020
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked and restocked kitchen supplies as needed.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
Education
Applied Finance And Economics -
Macquarie University
Sydney, NSW12-2026
High School Diploma -
Hopkinton High School
Hopkinton, Massachusetts 06-2021
Skills
- Communication and presentation
- Professionalism
- Communication Skills
- Time management abilities
- Team building
- Adaptability
- Customer Service
- Reliability
- Critical Thinking
- Problem-solving aptitude
- Multitasking
- Quality Control
- Can-do attitude
- Team Leadership
Certification
- Australian driver's license
- Australian Responsible Service of Alcohol
Affiliations
- Macquarie University Automotive Society
- American Australian Association
References
References available upon request.
Timeline
CRM Consultant
irwinSolutions
09.2024 - Current
Community Associate
The Work Project
03.2024 - 09.2024
Guest Relations Associate
Dexus Place
11.2022 - 03.2024
Bartender/host
The Ranch Hotel
05.2022 - 05.2023
Food Server
Golden Pond Assisted Living
05.2021 - 01.2022
Cashier
Marshalls
08.2020 - 11.2020
Line Cook
110 Grill
06.2019 - 03.2020
Scalper
Self-Employed
01.2019 - 01.2022
Applied Finance And Economics -
Macquarie University
High School Diploma -
Hopkinton High School
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