THOMAS KEATING
Melbourne,VIC
Summary
Dynamic sales associate with proven expertise at ShoeGrab in delivering exceptional customer service and effective product recommendations. Skilled in inventory management and point-of-sale operations, I excel in team collaboration and problem-solving, consistently enhancing customer satisfaction and achieving sales goals. Committed to maintaining high standards and operational efficiency.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Sales Associate
ShoeGrab
Preston, VIC
08.2025 - Current
- Developed engaging content for social media platforms to enhance brand visibility.
- Assisted customers with product selection and provided personalized recommendations.
- Maintained a clean and organized sales floor to enhance customer shopping experience.
- Processed transactions accurately using point-of-sale systems for seamless checkout.
- Collaborated with team members to achieve daily sales goals and improve service quality.
- Managed inventory levels by restocking shelves and conducting regular stock checks.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
Laboratory Technician
LA Plumbing
Melbourne, VIC
06.2025 - Current
- Performed physical tasks, including heavy lifting and prolonged standing, to support operations.
- Followed safety protocols rigorously to minimize hazards across job sites.
- Cleaned work areas systematically to uphold safety and organizational standards.
- Assisted in efficient loading and unloading of materials for various projects.
- Collaborated closely with team members to enhance daily task completion efficiency.
Operations Team Member
Bunnings Warehouse
Caroline Springs, VIC
02.2022 - 06.2025
- Working collaboratively with customers to recommend a product suitable to their unique requirements.
- Independent learning and studying of specific trade background to provide accurate customer recommendations.
- Managing of stocktake and stock appearance on floor regularly to ensure company standards were reflected.
- Acquiring relevant licensing and training to operate specialist equipment to deliver customer orders.
- Appropriate triaging and delivery of multiple customer orders simultaneously.
- Greeted customers with a friendly and helpful attitude whilst working within a team to ensure smooth processes.
Work Experience
Hutchinson Builders
South Melbourne
12.2021 - 02.2022
- Collaborated with experienced contract administrators and project managers, learning the ropes of a building company and the expertise of the roles mentioned.
- Introduction to software such as Bluebeam involving ongoing projects of the company.
- General exposure to site personnel and day to day site management tasks
Education
Bachelor of Construction Management (Honours) - Construction Management
Victoria University
Footscray, VIC01.2025
VCE Certificate -
Southern Cross Grammar
Caroline Springs11.2024
Skills
- Customer Service
- Stocktake/Stock Management
- Teamwork
- Active Listening
- Product recommendations
- Inventory management
- Point-of-sale operation
- Safety protocols
- Team collaboration
- Equipment maintenance
- Problem solving
- Effective communication
- Time management
- Conflict resolution
Certification
Working with Children's Check
Timeline
Sales Associate
ShoeGrab
08.2025 - Current
Laboratory Technician
LA Plumbing
06.2025 - Current
Operations Team Member
Bunnings Warehouse
02.2022 - 06.2025
Work Experience
Hutchinson Builders
12.2021 - 02.2022
Bachelor of Construction Management (Honours) - Construction Management
Victoria University
VCE Certificate -
Southern Cross Grammar