Thomas Kerr
Gladstone,QLD
Summary
Dynamic Crew Trainer with a proven track record at McDonald's, specializing in elevating customer service and enhancing food safety through comprehensive employee training. Expert in team leadership and decision-making, I have significantly improved performance and productivity by developing targeted training programs. Skilled in coaching my approach to work has consistently fostered a culture of excellence and versatility among team members.
Overview
1
1
year of professional experience
Work History
Crew Trainer
McDonald's Fast Food Restaurant
09.2023 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
Education
High School Diploma -
Gladstone State High School
Gladstone, QLD11-2025
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Decision-making
- Coaching and mentoring
- Team leadership and supervision
- Following safety procedures
Accomplishments
I have been apart of many musicals in the Gladstone Reigon which require many hours of hard work and dedication learning lines and songs and adapting to new enviroments to produce peices of entertainment
Timeline
Crew Trainer
McDonald's Fast Food Restaurant
09.2023 - Current
High School Diploma -
Gladstone State High School
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