Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
References
Work Availability
Work Preference
Software
Timeline
Hi, I’m

Thomas Kropman

Beaumont Hills,NSW

Summary

Enthusiastic and highly-energised with experience involving campers in educational and character-building enterprises through fun and engaging activities. Sends every camper home better prepared to conquer life challenges. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
years of professional experience

Work History

Dymocks Bookshop

Customer Services
11.2020 - 01.2023

Job overview

  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained staff on operating procedures and company services.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

PGL

Activity Instructor / Group Leader
04.2023 - 08.2023

Job overview

  • Collaborated with fellow instructors to develop innovative approaches to activity instruction, resulting in improved participant outcomes.
  • Adapted instructional style based on individual learning preferences or needs of each participant to ensure optimal understanding of material being taught during sessions.
  • Received positive feedback from participants and parents alike for exceptional ability to connect with individuals on a personal level while still maintaining professional boundaries.

Education

Northholm Grammar School
Arcadia, NSW

High School Diploma
11.2020

University Overview

Skills

  • Organisational Skills
  • Communications Skills
  • Public Speaking Skills
  • Leadership Skills
  • Teamwork
  • Working as an individual
  • Age-Appropriate Instruction
  • Activity-specific knowledge
  • Patience and Empathy
  • Safety awareness

Accomplishments

Accomplishments
  • Bronze Duke of Ed Finished in 2017
  • Silver Duke of Ed finished in 2018
  • Gold Duke of Ed finished in 2020
  • Northholm Year 8 Leadership Team as Sports Captain in 2016
  • Work Experience program with Fire and Rescue NSW in 2018
  • Work Experience with the Department of Psychology at Macquarie University in 2018
  • Certificate of Participation at the ABW Enterprise Education Program
  • Certificate from NSW Government for Premier’s Volunteer Recognition Program 2018
  • Red Shield Appeal 2018
  • World’s Greatest Shave Leukemia Foundation 2018
  • Completed Senior First Aid Course 2019
  • Age Champion U17 HZSA Athletics 2019
  • Northholm Grammar School Captain 2019/2020

Volunteer Experience

Volunteer Experience
  • Refereeing, Muscular Dystrophy, 2018, 2018
  • Kellyville Pets, 2018, 2018
  • Feeding Homeless, Hawksbury Community Kitchen, 12/01/19, 07/01/21

References

References
Lynne Allister, STORE OWNER, Dymocks Rouse Hill, Thomas Kropman has worked with us in the position of Retail Sales Assistant on a casual basis for just over 2 years. In that time Tom has consistently shown himself to be a reliable hardworking young man who is able to learn new tasks quickly and has shown exceptional communication skills with a broad range of customers and other staff members alike. He works well within a team environment, is able to work both independently and under supervision, and is popular with other staff members. I would happily recommend Tom to any future employees and wish him well.
Availability
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Work Preference

Work Type

Part TimeInternship

Location Preference

On-SiteRemoteHybrid

Important To Me

Work-life balanceCareer advancementCompany CultureFlexible work hoursPaid sick leavePersonal development programs

Software

Microsft Office

Timeline

Activity Instructor / Group Leader
PGL
04.2023 - 08.2023
Customer Services
Dymocks Bookshop
11.2020 - 01.2023
Northholm Grammar School
High School Diploma

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Thomas Kropman