Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

THOMAS LAYFIELD

Southbank,VIC
THOMAS LAYFIELD

Summary

An optimist by nature, I'm a highly organized, enthusiastic individual seeking employment in Melbourne for a time period of 6 months. A quick learner, who harbours a strong work ethic - I am not shy of diving into new experiences. Through an extensive customer service background, I have developed a strong skill set and expansive comfort zone.

Overview

4
years of professional experience

Work History

Cooke's Food & Events

Food & Beverage Attendant
11.2022 - Current

Job overview

  • Delivery of exceptional high-end beverage & catering service to private events such as weddings, birthdays and funerals.
  • Maintained discrete, polite and attentive service across a variety of private settings, ensuring client ease & satisfaction.
  • Performed duties in accordance with exceptional standards, policies and guidelines to deliver the client's specific needs.
  • Demonstrated respect, friendliness and willingness to help wherever needed & think on the spot to find solutions.

Various Employers (SUPP)

Casual Events Staffing
11.2022 - Current

Job overview

  • Worked across various corporate, public events and catering functions with a variety of employers through the SUPP App.
  • 5.0-star rating over 50+ booked jobs including:
  • Melbourne Cup Carnival; Reflect Recruitment (Oct-Nov 22)
  • Melbourne Fashion Festival; Tommy Collins Group (Mar 23)
  • Cricket Victoria Banquet Service; Create Catering (Jan-Apr 23)
  • Various Functions; Kosher Classique Catering (Nov-Mar 23)
  • AFL & Monash Uni Catering Service; Goodie Group (Apr 23)
  • Worked flexible hours; night, weekend, and holiday shifts.

The Northerlies Beach Bar & Grill

Bartender/FOH All-rounder
08.2022 - 10.2022

Job overview

  • Worked as part of a large FOH team at a luxury beach resort, catering for a high volume of guests.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet patron demands.
  • Delivered exceptional cocktail service over a varied menu incorporating various liquors and stylings.

Darwin Turf Club

Food & Beverage Supervisor
06.2022 - 08.2022

Job overview

  • Lead a team of F&B staff and worked at high capacity functions (800 PAX) at the Darwin Cup Carnival.
  • Ensured high efficiency service and coordinated communication between multiple bars onsite.
  • Participated in 3-course meal drops and table service at fine dining events.
  • Undertook breakdown and set-up duties, itineraries were fully prepared for and delivered.

City Of Melbourne Bowls Club

Bartender / Club Operations
02.2019 - 04.2022

Job overview

  • Built strong working relationships with club members and other patrons by providing exceptional service.
  • Administered event coordination to large and small bookings, ensuring all client's expectations were met and return business was secured.
  • Sustained professionalism whilst dealing with difficult individuals, ensuring the club was presented at the highest standard possible at all times.
  • Oversaw the induction & training of new employees.

Eastern Sector Development

Event Administrator
06.2021 - 12.2021

Job overview

  • Provided event administration support to monthly forums focused on health, diversity and wellness.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Efficiently produced program and marketing materials for forums and disseminated to members.
  • Created and managed delegate contact lists and resource packs, and assisted with formatting of presentations and materials.

Surge Direct

Professional Fundraiser
01.2020 - 07.2020

Job overview

  • Presented health and charity sector information to the general public, using appropriate influencing and persuading techniques, in the aim of enrolling new clients into ongoing monthly donations to specified research charity, Baker Institute.
  • Successfully built trust and rapport whilst confidently pitching donation proposals and clarifying questions, in order to gain pledge of commitment of two years.
  • Developed effective communication approaches on impact of ongoing research in healthcare.
  • Ensured that responses were tailored accordingly to the broad health literacy levels of the general public.

Education

University of Manchester
Lancashire, UK

Bachelor of Science from Chemistry
07.2018

University Overview

Longcroft School And College
Beverley, UK

Secondary Education
07.2014

University Overview

A/Levels : 4 - Maths (A), Chemistry (A), Biology (A), Physics (B)

GCSEs: 9 - (4A, 3B, 2C) including English, Maths and Sciences.

Skills

  • Excellent customer service focus; 7 years Hospitality/FOH experience
  • Outstanding communication and interpersonal skills
  • Strong problem solving capability and proactive 'can do' attitude
  • Well-practiced in complaint resolution tactics, achieving customer satisfaction, and securing return business
  • Adaptable multi-tasker with keen attention to detail
  • Decision making and ability to prioritize

Timeline

Food & Beverage Attendant
Cooke's Food & Events
11.2022 - Current
Casual Events Staffing
Various Employers (SUPP)
11.2022 - Current
Bartender/FOH All-rounder
The Northerlies Beach Bar & Grill
08.2022 - 10.2022
Food & Beverage Supervisor
Darwin Turf Club
06.2022 - 08.2022
Event Administrator
Eastern Sector Development
06.2021 - 12.2021
Professional Fundraiser
Surge Direct
01.2020 - 07.2020
Bartender / Club Operations
City Of Melbourne Bowls Club
02.2019 - 04.2022
University of Manchester
Bachelor of Science from Chemistry
Longcroft School And College
Secondary Education

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THOMAS LAYFIELD