THOMAS MAKRAI
KENSINGTON,NSW
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
CUSTOMER SERVICE OFFICER
REPERTOIRE CULINAIRE
06.2021 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Updated account information to maintain customer records.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Coordinate with the purchasing department, manage goods receipt, and facilitate dispatch as necessary.
- Managed flyer design and handled LinkedIn marketing efforts to enhance brand outreach and visibility.
- Generated client invoices and sent them via email.
INSTALLATION OPERATIVE
TKHS
08.2020 - 06.2021
- Followed safety procedures to avoid injuries in field.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Operated hand tools and power equipment according to company safety procedures.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Checked packages and merchandise for damage and notified vendors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Consistently lifted materials weighing as much as 50 pounds.
RECRUITMENT ASSISTANT
FIELD & SOLUTIONS
04.2018 - 12.2019
- Mystery Shopping company: data base of 6000 workers all around France and Europe
- Mission sourcing: identification and pre-selection of candidates
- Telephone follow-up / Excel follow-up
- Correction of report
- Video Maker for the company.
- Provided candidates with information about pay rates, dates and training processes.
- Reached out to new hires to check for issues and welcome to company.
OPERATOR ACROBATIC COURSE AT HEIGHT
KOEZIO
09.2015 - 12.2016
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Provided on-the-job training to newly hired workers and team members.
- Performed inspections and routine maintenance on equipment.
- Kept accurate records of defective units or products.
COMMUNITY MANAGER AND ANIMATOR
HIPHOPTIMISTE
12.2014 - 12.2016
- Of the Facebook and Instagram pages, update the news and provide music to the auditor
- Animate a radio broadcast every Saturday about Hip Hop; feeding the show, interact with the auditors, also good communication skills
- Writing articles for the website.
- Conducted daily updates to social media profiles to boost company online presence.
- Increased customer engagement through social media.
Education
No Degree -
CQP OPAH PARCOURS EN HAUTEURS ACROBATIQUE
2012
High School Diploma -
LYCEE FAIDHERBE
Lille06.2011
Skills
- Account Management
- Inbound and Outbound Calling
- Upselling
- Customer Support
- Microsoft Word, Excel
- Dynamics 365 Software Proficiency
- Time Management
- Multitasking
- Attention to Detail
- Flexible and Adaptable
Hobies
- Cooking Adventures: I have a strong passion for exploring different types of cooking and trying out various recipes to create tasty and unique dishes.
- Music Appreciation: I enjoy a wide variety of music, ranging from classical to modern, and I love exploring the rich cultural diversity it brings. I also play the guitar and find immense pleasure in creating melodies and harmonies.
- Film Enthusiast: I have a deep appreciation for the art of storytelling through movies, and I'm interested in a wide range of genres and styles.
Languages
French
Native or Bilingual
English
Professional Working
Timeline
CUSTOMER SERVICE OFFICER
REPERTOIRE CULINAIRE
06.2021 - Current
INSTALLATION OPERATIVE
TKHS
08.2020 - 06.2021
RECRUITMENT ASSISTANT
FIELD & SOLUTIONS
04.2018 - 12.2019
OPERATOR ACROBATIC COURSE AT HEIGHT
KOEZIO
09.2015 - 12.2016
COMMUNITY MANAGER AND ANIMATOR
HIPHOPTIMISTE
12.2014 - 12.2016
No Degree -
CQP OPAH PARCOURS EN HAUTEURS ACROBATIQUE
High School Diploma -
LYCEE FAIDHERBE
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