Thomas Mara
Macleod,VIC
Summary
I am currently seeking full-time (or even part-time) employment opportunities, I am a trustworthy, reliable and honest individual who is very eager to secure the next step in my career. I am used to working in a fast-paced team environment, where no day is the same. I can adapt to the needs and demands of the business.
Overview
4
4
years of professional experience
Work History
Bar/ Floor/Kitchen Staff Member
Prosciutto Bros
11.2024 - Current
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Customer Service
Capital Discount Tyres
10.2024 - 12.2025
- Provided exceptional customer service, resolving client inquiries promptly and professionally.
- Built upon existing client relationships frequently giving quotes and recommendations.
Customer Service Specialist
Bravoauto
03.2024 - 07.2024
- Customer service, meeting sales targets, assisting customers over the phone and in person.
- Full end to end sales process, preparing cars for sale, delivering vehicles.
- Building customer relationships, executing test drives, opening/closing dealership procedures, setting appointments and taking cars out for personal viewings with customers.
Retail Team Member
JB Hi-Fi HOME
10.2023 - 02.2024
- Front of house – customer service, meeting sales targets, assisting customers, processing
orders, replenishing shelves, merchandising.
- Back of house – picking online orders, dispatching orders, operations, unloading
deliveries.
- I am an all-rounder, who is rostered on where they need me. I rotate through all
departments, which has been great exposure and training for my development.
Warehouse Assistant
Addicted to Audio
01.2022 - 09.2023
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
Retail Assistant
BWS
04.2022 - 10.2022
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
High School Diploma -
Loyola College
Watsonia, VIC11-2021
Skills
- Organization and cleanliness
- Goal-oriented mindset
- Customer assistance
- Reliability and punctuality
Timeline
Bar/ Floor/Kitchen Staff Member
Prosciutto Bros
11.2024 - Current
Customer Service
Capital Discount Tyres
10.2024 - 12.2025
Customer Service Specialist
Bravoauto
03.2024 - 07.2024
Retail Team Member
JB Hi-Fi HOME
10.2023 - 02.2024
Retail Assistant
BWS
04.2022 - 10.2022
Warehouse Assistant
Addicted to Audio
01.2022 - 09.2023
High School Diploma -
Loyola College
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