Thomas Mathew
Adelaide,SA
Summary
Highly energetic concierge with more than six years of experience working in the hospitality industry. Seeking a solid position in customer service providing unforgettable service to visitors and clients. Detail-oriented Concierge/Porter with 8 years of experience in related roles. Industrious and dedicated with proven success executing maintenance tasks while cultivating workplace safety.
Overview
8
8
years of professional experience
Work History
Luggage Porter
Flemings Mayfair Hotel
04.2023 - 03.2024
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Resolved guest inquiries punctually and politely for professional customer service.
- Assisted guests with transportation arrangements including hailing taxis or shuttles on their behalf when required.
- Carried and transported guest luggage for smooth check-in and check-out processes.
- Collaborated with front desk staff to accommodate special guest requests or resolve issues quickly and effectively.
- Cleaned and organized building areas as required.
Bellhop
Middle Eight Hotel
07.2022 - 03.2023
Hotel Concierge
Marriott Hotels
09.2019 - 03.2022
- Welcomed guests warmly, providing an efficient, friendly check in and check out service.
- Dealt with customer concerns and queries effectively and professionally, offering a swift resolution to any issues.
- Assisted guests with luggage storage and transportation to maintain satisfaction.
- Safeguarded and closely monitored premises to provide optimal hotel security and safety.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Worked closely with guests, some of VIP or celebrity status and always respected their privacy.
- Scheduled deliveries of flowers, gifts and other products and made reservations for spa services and dining.
- Arranged for transportation to and from the airport, train station and events for visitors upon request.
Bellhop
One&Only Royal Mirage
12.2015 - 03.2019
Education
Bachelor of Science - Hotel Management
S.N.G.M Catering College
Alappuzha, Kerala, India07.2014
Skills
- Effective communicator
- Customer care
- Self-motivated
- Guest relations expertise
- Policies and procedures
- Guest experiences
- Team supervision
- Phone etiquette
- Safety protocols
- Clean Driving Record
Timeline
Luggage Porter
Flemings Mayfair Hotel
04.2023 - 03.2024
Bellhop
Middle Eight Hotel
07.2022 - 03.2023
Hotel Concierge
Marriott Hotels
09.2019 - 03.2022
Bellhop
One&Only Royal Mirage
12.2015 - 03.2019
Bachelor of Science - Hotel Management
S.N.G.M Catering College
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