Thomas McDougall
Adelaide,Australia
Summary
Dedicated and determined, I am a strong leader who relishes the opportunity to take on challenging endeavors in order to enhance my own strengths and address areas for improvement. My free time is devoted to continuous learning and skill development.
Overview
7
7
years of professional experience
Work History
Customer Service Representative FT 10PM - 6AM
Derrimut 24:7
Adelaide Seaford Meadows, SA
12.2023 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed all social media platforms, growing the follower base.
- Utilized social media networks to attract passive candidates.
- Supported onboarding process for new sign-ups
Barista
The Coffee Club
Adelaide, Australia
06.2022 - 07.2023
- Utilized point-of-sale (POS) system to accurately process customer payments
- Demonstrated a strong work ethic, resulting in consistent high-quality products and services
- Trained new staff members on proper coffee preparation and customer service techniques
- Ensured compliance with all local and state alcohol laws
- Collaborated with the kitchen staff to ensure a smooth and efficient food and drink service
Apprentice Chef
Links Lady Bay
Adelaide, Australia
08.2020 - 03.2022
- Managed kitchen operations in the absence of the head chef, resulting in minimal disruption to service
- Collaborated with the head chef to develop menus
- Designed and implemented a menu that was compliant with dietary restrictions and food allergies
- Worked with a diverse group of customers and colleagues in a professional manner
- Inspected and approved incoming merchandise, ensuring quality standards were met
Seasonal Casual
Costco
Adelaide, Australia
10.2018 - 01.2021
- Managed the daily operations of the deli counter, ensuring all tasks were completed on time and within budget
- Maintained accurate records of all food items, including inventory levels and expiration dates
- Properly stored food items and ingredients in accordance with food safety regulations
- Followed proper food safety protocols to ensure quality and safety of food served
Seasonal Casual
Irons Maidens Smokehouse
Melbourne, Australia
05.2020 - 06.2020
- Ensured all food and beverage orders were accurate and served promptly, resulting in a X% increase in customer satisfaction
Level 3 Cook
Pa's Fish Cafe
Adelaide, Australia
01.2020 - 05.2020
- Demonstrated a high level of commitment to quality customer service, resulting in positive feedback from customers
- Maintained a high-level of sanitation and hygiene standards as per health regulations
- Set up and broke down banquet tables and chairs quickly and efficiently, ensuring that all events started and ended on time
- Monitored and maintained the lobby area and front desk to ensure a clean, safe, and pleasant environment for guests and staff
Shift Supervisor
Costco - Peregrine
Adelaide, Australia
02.2018 - 01.2020
- Monitored inventory levels and implemented a system to ensure that all items were properly stocked and accounted for
- Properly stored food items and ingredients in accordance with food safety regulations
- Followed proper food safety protocols to ensure quality and safety of food served
- Supervised a team of X employees, providing guidance and coaching to ensure quality service and customer satisfaction
Education
High School Diploma -
University Of Adelaide
Flinders Park, SA02-2022
Skills
- Time Management Skills
- Strong Analytical Skills
- Problem Solving Skills
- Creative Problem Solving Skills
- Excellent Communication Skills
- Call Management
- Data Collection
- Data Entry
- Scheduling
- Account updating
- Hospitality and accommodation
- Follow-up skills
- POS systems expert
- Excellent Communication
References
- Luke Stone, Shift Supervisor - The Coffee Club, 0413808574
- Ross O'Meara, Head Chef - Links Lady Bay Resort, RossoMeara@outlook.com, 0413808574
Languages
English
Timeline
Customer Service Representative FT 10PM - 6AM
Derrimut 24:7
12.2023 - Current
Barista
The Coffee Club
06.2022 - 07.2023
Apprentice Chef
Links Lady Bay
08.2020 - 03.2022
Seasonal Casual
Irons Maidens Smokehouse
05.2020 - 06.2020
Level 3 Cook
Pa's Fish Cafe
01.2020 - 05.2020
Seasonal Casual
Costco
10.2018 - 01.2021
Shift Supervisor
Costco - Peregrine
02.2018 - 01.2020
High School Diploma -
University Of Adelaide
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