Thomas Meena
Surfers Paradise
Summary
Driven Student with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Overview
4
4
years of professional experience
Work History
Pizza Maker/Cutter/Checkout
Dominos Pizza Australia
03.2022 - 01.2025
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Monitored and maintained clean working areas and cooking surfaces.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Completed training to learn additional techniques for making new and seasonal items.
- Handled cash register operations by applying coupons, giving customer totals and processing cash and credit card payments.
- Wiped down counters and food prep stations using bleach and clean cloths.
Barber Shop Assistant
Beyond Styles Barber
04.2021 - 12.2024
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collected and authorized payments of guests.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Dominos Pizza
SURFERS PIZZA CO PTY LTD
09.2022 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Receptionist Trainee
Medical Centre
09.2020 - 12.2020
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Monitored and maintained clean working areas and cooking surfaces.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Completed training to learn additional techniques for making new and seasonal items.
- Handled cash register operations by applying coupons, giving customer totals and processing cash and credit card payments.
- Wiped down counters and food prep stations using bleach and clean cloths.
Education
Batchelor Of Biomedical Sciences -
Bond University
Gold Coast, QLDNo Degree -
St Columba Anglican School
Skills
- Office administration
- Customer and client relations
- Customer/Client relations
- Design
- Customer support
- Customer support and assistance
- Email communication
- Responsible
- Teamwork
- Troubleshooting
- Leadership
- Team-building
Timeline
Dominos Pizza
SURFERS PIZZA CO PTY LTD
09.2022 - 01.2023
Pizza Maker/Cutter/Checkout
Dominos Pizza Australia
03.2022 - 01.2025
Barber Shop Assistant
Beyond Styles Barber
04.2021 - 12.2024
Receptionist Trainee
Medical Centre
09.2020 - 12.2020
Batchelor Of Biomedical Sciences -
Bond University
No Degree -
St Columba Anglican School
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