Thomas Monk
Melbourne,VIC
Summary
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
3
3
years of professional experience
Work History
Cafe Server
Wizzy World
Sydney, NSW
2022.02 - 2025.06
- Ensured that all orders were accurate before delivering them to the customers.
- Provided excellent customer service at all times.
- Processed cash and credit card payments accurately.
- Answered questions about menu selections and made recommendations when requested.
- Resolved customer complaints in a professional manner.
Volunteer Call Helpline Specialist
Northern Sydney Central Service Office
Sydney, NSW
2024.11 - 2025.02
- Provided customer service and technical support via telephone to callers with inquiries related to services.
- Responded promptly and professionally to customer inquiries, requests for assistance, and complaints.
- Utilized problem solving skills to resolve difficult customer situations quickly and efficiently.
- Established strong rapport with customers through active listening techniques during calls.
Education
High School Diploma -
The Forest High Schol
Sydney, NSW2024-11
Skills
- Problem solving
- Customer service
- Payment processing
- Reliability and punctuality
- Patience and empathy
- Food and beverage service
Affiliations
- I am studying for a Bachelor of Urban and Regional Planning at RMIT, and I am enrolled in a variety of clubs in order to engage with other students
- I regularly volunteer and try to be of service to others
Timeline
Volunteer Call Helpline Specialist
Northern Sydney Central Service Office
2024.11 - 2025.02
Cafe Server
Wizzy World
2022.02 - 2025.06
High School Diploma -
The Forest High Schol