Thomas Morris
Summary
I bring a calm, can-do presence to every team—whether supporting government projects, guiding members through complex services, or keeping things running in fast-paced hospitality settings. With hands-on experience at the Victorian Chamber of Commerce and the Department of Transport and Planning, I've built a strong track record in communication, organization, and people support. I adapt quickly, work with care, and naturally create a positive rhythm in the spaces I'm part of—whether that's a boardroom, a help desk, or a kitchen. Wherever I work, I focus on making things smoother for others.
Overview
4
4
years of professional experience
Work History
Administration Officer
Department of Transport and Planning
04.2024 - 07.2025
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Prepared agendas, took accurate minutes, and tracked action items for effective governance.
- Drafted and formatted correspondence, internal memos, and reports for senior managers and external stakeholders.
- Ensured clarity and accuracy of documents while adhering to departmental style guides.
- Monitored shared inboxes, responding promptly to enquiries from staff and external partners.
Membership Services Officer
The Victorian Chamber of Commerce and Industry
10.2022 - 03.2024
- Delivered professional frontline support to Victorian Chamber members via phone, email, and in-person interactions, ensuring compliance with service-level agreements and member satisfaction KPIs.
- Managed approximately 30 incoming calls and emails per day from customers.
- Processed all membership administration tasks, including onboarding, renewals, cancellations, and invoice management using CRM, adhering strictly to data privacy standards.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Maintained accurate member records by logging interactions and correspondence to support engagement strategies and internal reporting.
- Resolved diverse member enquiries related to industrial relations, training, events, and business services promptly or escalated complex issues as needed.
- Promoted Chamber services and benefits effectively, enhancing member acquisition, satisfaction, and retention.
- Identified recurring issues and bottlenecks, contributing actionable suggestions to improve workflows and CRM efficiency for better service delivery.
- Collaborated cross-functionally with Finance, Events, Policy & Advocacy, and Training teams to deliver membership value and ensure timely billing.
- Participated in ongoing training sessions to stay updated on services, policy changes, membership offers, and system enhancements.
Waiter
Aintree Food and Wine Co
01.2022 - 10.2022
- Supported needs of 4-person wait staff who attended to specific needs of countless customers daily for a fast-paste restaurant with social relevancy and intentionality.
- Maintained a clean and organised dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Dishwasher/Back of House Team Member
Baci Restaurant
12.2021 - 06.2022
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
Education
Certificate III Business Administration - Business Administration And Management
AFL Sports Ready
Sydney, NSW10-2023
Skills
- Administrative support
- Office management
- Customer relations
- Customer engagement and service
- Cross-selling and upselling
- CRM and data management
- Team collaboration
- Data entry accuracy
- Adaptability in fast-paced environments
Languages
English
Native or Bilingual
Timeline
Administration Officer
Department of Transport and Planning
04.2024 - 07.2025
Membership Services Officer
The Victorian Chamber of Commerce and Industry
10.2022 - 03.2024
Waiter
Aintree Food and Wine Co
01.2022 - 10.2022
Dishwasher/Back of House Team Member
Baci Restaurant
12.2021 - 06.2022
Certificate III Business Administration - Business Administration And Management
AFL Sports Ready
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