THOMAS NORMAN

• Train new Crew members on the skills and responsibilities required to maintain the restaurant and its flow of customers.
• Supervise individual stations, providing on-the-job feedback to Crew members.
• Take orders, take payment, and hand food and drink products to customers inside the restaurant and inside the Drive-Thru.
• Prepare McCafe food and drink products for customers.
• Prepare food products such as McWraps, Quarter Pounders, Big Macs, along with World Famous fries, to be served to customers.
• Prepare drink and dessert products such as McFlurries, Frozen Coke, and Coca Cola fountain drink products to be served to customers.
• Ensure a level of cleanliness both inside and outside the restaurant, to allow for both a good customer image and to comply with Department of Health standards.
• Handle complaints and queries both over the phone and inside the restaurant.
• Assist managers with running day-to-day operations.
• Attend meetings to discuss requirements of roles and improve efficiency inside the store.

Gained the required knowledge assisting Patient Support Services employees to complete patient-focused tasks, such as:

Cleaning patient's occupied room.

Completing a clean of an empty patient's room post-discharge.

Serving patients their meals during meal times.

Serving patients hot and cold drink products and light snacks outside of meal times.

Moving patients and their beds to different rooms.

Assisting patients with reclining their bed up or down.

Assisting patients with filling in their menu.